L3 Server Administration Windows Server
5 days ago
Who are we looking for?
L3 resource with strong knowledge of Windows Server and Linux administration, SQL and network fundamentals
Technical Skills:
Key Responsibilities
- Provide day-to-day operational support for packaged software applications (on-premises and SaaS).
- Install, configure, and maintain on-premises applications and supporting infrastructure.
- Administer SaaS applications, including configuration, integration, and role-based access control in alignment with Enterprise app requirements TRC, ISO, Architecture etc.
- Monitor application performance and availability; conduct root cause analysis and resolve incidents.
- Support integrations with enterprise systems and APIs (REST/SOAP).
- Coordinate vendor support escalation for issue resolution.
- Manage application upgrades, configuration changes, patches, and maintenance schedules.
- Ensure compliance with IT security, regulatory, and data protection standards.
- Maintain documentation and knowledge bases for supported systems.
- Participate in change management and release management processes.
Core Skills
- Strong knowledge of Windows Server and Linux administration.
- Proficiency in SQL for troubleshooting and reporting (MS SQL, Oracle, MySQL, PostgreSQL).
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, firewalls, VPNs, SSL/TLS.
- Experience with identity and access management: Active Directory, LDAP, SSO, SAML, OAuth.
- Familiarity with application and web servers (IIS, Apache, Tomcat).
- Ability to analyze and interpret application and system logs (Splunk, ELK, native logs).
SaaS Skills:
- Experience with cloud-hosted platforms (AWS, Azure, GCP).
- Administration of SaaS applications through vendor portals.
- Understanding of multi-tenant architectures and vendor-managed updates.
- Integration with enterprise platforms (e.g. , Workday, ServiceNow, Microsoft 365).
- Knowledge of security and compliance frameworks (GDPR, HIPAA, SOC 2).
Soft Skills:
- Installation, configuration, and patch management of packaged applications.
- Experience with backups, restores, and disaster recovery planning.
- Hardware and resource planning for application performance.
- License management and monitoring usage compliance.
Process Skills:
- Strong analytical and problem-solving skills with the ability to perform root cause analysis.
- Experience with ITIL processes (incident, problem, change, release management).
- Vendor management and escalation coordination.
- Excellent communication skills for end-user support, training, and documentation.
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