Security Managed Services Engineer
3 days ago
Security Managed Services Engineer (L4)
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
As a Security Managed Services Engineer (L4) at NTT DATA, your day will be filled with dynamic challenges and opportunities to create impactful solutions. You'll work independently yet collaboratively, managing and resolving escalated technical incidents to ensure our clients' security infrastructure remains operational. Your expertise will be essential in proactively investigating and addressing issues before they escalate, always aiming to meet and exceed service level agreements (SLAs).
You'll play a crucial role in fourth-line support, handling complex incidents and requests that require a high level of technical knowledge. With a focus on continuous improvement, you will contribute to enhancing the existing infrastructure using next-gen firewall and zero trust security architecture, providing guidance on architecture and project-related activities. You'll also support project work, delivering effectively to meet client requirements and timelines.
Communication and collaboration are key aspects of your role. You'll work closely with various teams and clients to extend support, share knowledge, and ensure that issues are resolved promptly. Acting as an emergency support contact for critical issues, you'll provide timely and consistent updates on tickets and track change implementations to maintain smooth operations.
In addition to troubleshooting, you'll be involved in coaching and mentoring L1, L2, and L3 teams, sharing your technical expertise to help them grow. Quality audits, change management, and working on disaster recovery functions and tests will also be part of your responsibilities. Leveraging your experience, you'll identify opportunities for automation and implement solutions to optimize our processes.
To thrive in this role, you need to have:
- Deep technical skills in relevant security functions and change management processes.
- Extensive experience handling complex security infrastructure in managed services.
- Proficiency in ticketing tools, preferably ServiceNow, and extensive vendor management experience.
- Strong ability to communicate and collaborate across diverse cultures and social groups.
- Excellent planning and organizational skills, adaptable to changing circumstances.
- Positive outlook and resilience in high-pressure environments.
- Willingness to put in extra effort when necessary, demonstrating dedication.
- Proficiency in active listening techniques and excellent client service orientation.
- Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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