Procurement Helpdesk

1 week ago

Kolkata, West Bengal, India Capgemini Engineering Full time ₹ 50,000 - ₹ 1,00,000 per year

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

The Helpdesk Support will play a key role in ensuring smooth and efficient procurement operations by providing first level support to internal users, suppliers and business stakeholders. The role involves managing helpdesk tickets, resolving system or data issues, and ensuring timely escalation of unresolved queries. This position is ideal for someone detail oriented, analytical and eager to grow in procurement operations and vendor management functions.

Key Responsibilities:

  • Serve as the first point of contact for procurement related queries via helpdesk tools (e.g; Manage Engine or internal ticketing systems)
  • Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues.
  • Provide timely and accurate responses to end users and escalate issue as needed to senior analysts or functional leads.
  • Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders.
  • Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement.
  • Support process documentation and standard operating procedure (SOP) updates.
  • Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues.
  • Participate in user acceptance testing (UAT) or training activities for new tools or process updates

Your Profile

To succeed in this role, you should have:

  • Job Location - Kolkata
  • Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
  • Bachelor's degree in commerce, supply chain management or related field
  • Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
  • Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory
  • Proficiency in MS excel and ticketing systems
  • Familiarity with ERP or procurement tools is an advantage
  • Excellent communications and problem-solving abilities
  • Good attention to detail and organizational skills
  • Ability to handle multiple priorities and meet deadlines
  • Customer service orientation with a collaborative mindset

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code

365206-en_GB

Posted on

05 Dec 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Kolkata

Business unit

Corporate Common and Invest

Brand

Capgemini

Professional communities

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