WD_Service Designer_TVM

Key Responsibilities:ResponsibilitiesWe re seeking a Service Designer to transform how we deliver value to customers In this role you ll focus on orchestrating seamless end to end service experiences across our digital productsYou ll bring together user research journey mapping and systems thinking to ensure that our services work well at every touchpoint online and beyondKey Responsibilities Service Design Strategy Lead the design of service blueprints and digital customer journeys aligning them with business outcomesUse research to identify pain points and opportunities in the customer experienceTranslate complex functional nonfunctional requirements into actionable service design strategiesCollaboration Design Operations Partner with product UX and engineering teams to integrate service design into product developmentFacilitate workshops and design sprints to co create with stakeholdersMaintain and update service design documentation using tools like SharePoint and MuralExperience Management Manage the service layer of digital products including onboarding support and in product guidanceAdvocate for user centered service solutions across the customer journeyMeasure and iterate on service design improvements based on customer feedback and business KPIsDelivery Impact Oversee the service design process for medium to large projects ensuring alignment with delivery timelines and business objectivesUse prototypes to communicate service design concepts clearlyTrack and measure the impact of service improvements through performance indicatorsRequired Qualifications 8 years of experience in service design or digital experience strategyStrong grasp of journey mapping blueprinting and service modellingExperience using tools like Mural Figma Adobe Creative Suite and SharePointSolid understanding of digital platforms design systems and UX principlesExperience in Agile environments with familiarity in Lean UX methodologiesPreferred Skills Bachelor s Master s in Design Human Computer Interaction or equivalent experienceExperience in e commerce SaaS or platform based digital servicesAbility to apply sociocultural trends to innovate service designsStrong problem solving skills with the ability to adapt to changing business needsPreferred Skills:Foundational->Service Management->Service Design