Amazon Blended Process

14 hours ago

Gurgaon, Haryana, India Career Crox Full time ₹ 25,000 - ₹ 35,000 per year

Title: Client Query Resolution Specialist – Amazon (Blended Process)

Location: Sector 18, Gurgaon

Process:

Amazon – Blended Customer Support (80% Chat, 20% Voice)

Client Base: USA + Domestic (India)

Working Days: 5 days a week

Salary Structure:

  • Fresher: ₹25,000 CTC
  • 6 Months Experience: ₹30,000 CTC
  • 1 Year+ Experience: ₹35,000 CTC
  • Incentives & Bonuses: Minimum ₹25,000 per month (performance-based)

Key Responsibilities:

  • Manage customer concerns via chat (80%) and inbound voice calls (20%).
  • Communicate confidently with customers from the USA as well as India.
  • Address issues, complaints, and service-related queries efficiently.
  • Deliver prompt, clear, and satisfactory resolutions.
  • Maintain accurate documentation and comply with quality guidelines.

Required Skills:

  • Excellent command over English and Hindi (both spoken and written).
  • Should be confident dealing with USA-based customers.
  • Comfortable interacting with global clients through chat and voice.
  • Strong comprehension, quick typing ability, and solid problem-solving skills.
  • Basic computer and system navigation proficiency.

Eligibility Criteria:

  • Undergraduates and above are eligible to apply.
  • Open for both freshers and experienced candidates.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How much do you rate your English Communication Skill out of 10?
  • How many months of experience do you have in Sales or Customer Support or Blended Process ?
  • What's your current in-hand salary?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

Location:

  • Gurgaon, Haryana (Preferred)

Work Location: In person

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