Billing Director

Recruitment Advertisement: Medical Receptionist (Remote, India-Based)

Job Title: Medical Receptionist

Location: Remote (India-based, supporting a U.S. clinic)

Company: Busy Family Practice Medical Clinic, Dallas, Texas

Job Type: Full-Time

Clinic Hours (Dallas, Texas - CDT): 8:00 AM to 5:00 PM, Monday to Friday

Equivalent Hours (India - IST): 6:30 PM to 3:30 AM (next day), Monday to Friday

About Us: We are a dynamic family practice medical clinic in Dallas, Texas, dedicated to providing compassionate care to our patients. We utilize e-Clinical Works (eCW) as our medical software and RingCentral as our phone system for seamless communication. We are seeking a reliable, India-based receptionist to handle incoming calls during clinic hours via RingCentral and support administrative eCW tasks remotely. This role is ideal for someone with strong communication skills and a passion for healthcare, working alongside our RingCentral AI tools for enhanced efficiency.

Key Responsibilities:

As our primary point of contact for patients, you will handle all incoming calls routed through RingCentral and perform standard medical receptionist duties, including:

• Answering and screening phone calls promptly and professionally via RingCentral, routing them to the appropriate staff (e.g., doctors, nurses, or billing team).
• Scheduling, rescheduling, and confirming patient appointments using clinic software integrated with RingCentral and eCW
• Verifying patient insurance information and eligibility.
• Collecting and updating patient demographics, medical history, and contact details.
• Collecting payments.
• Handling patient inquiries about services, directions, office hours, and general information.
• Managing no-show/cancellation policies, including fee assessments and follow-ups.
• Processing prescription refill requests and relaying them to providers.
• Coordinating referrals to specialists and obtaining necessary authorizations.
• Assisting with check-in/check-out processes remotely (e.g., via virtual tools in RingCentral).
• During downtime (low call volume), performing administrative tasks such as data entry, filing electronic records, preparing patient charts, and supporting billing by reviewing claims for accuracy.
• Maintaining confidentiality in compliance with HIPAA (training provided).
• Providing excellent customer service to ensure a positive patient experience, collaborating with RingCentral's AI Receptionist for overflow or automated routing.

Requirements:

• High school diploma or equivalent; medical office certification or relevant experience preferred.
• Fluent in English (excellent verbal and written communication skills); additional languages a plus.
• 1+ years of experience as a receptionist or in a customer service role in healthcare.
• Proficient in Microsoft Office, Google Workspace, and familiarity with RingCentral or similar VoIP systems (training available).
• Reliable high-speed internet, quiet workspace, and computer/headset for remote work via RingCentral.
• Ability to work night shifts (IST equivalent of clinic hours) with flexibility for occasional overtime.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Cultural sensitivity and empathy when dealing with diverse patients.

What We Offer:

• Competitive salary and performance bonuses.
• Remote work flexibility with paid training on RingCentral.
• Opportunities for growth in a supportive team environment.
• Health benefits and paid time off after probationary period.

How to Apply:

Email your resume, cover letter, and references to [] with the subject "Medical Receptionist Application - India." Applications close October 20, 2025. Only shortlisted candidates will be contacted. We are an equal opportunity employer.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Work from home

Work Location: Remote