Voice Process

5 days ago


Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Dear candidate

we are looking for inbound voice process (Hindi) is Must.

Job Role & Responsibilities:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory).

Education: Graduates (Any stream)

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance

Experience:

  • total work: 1 year (Preferred)

Work Location: In person


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