Lightening Step
2 days ago
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor's Degree
Required Skills:
- Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud)
- Write simple to medium complexity SQL scripts for data analysis and correction
- Perform configuration management across COTS applications
- Troubleshoot complex system and integration issues
- Develop reports using SSRS or Crystal Reports
- Apply HL7 and FHIR standards in data exchange and validation
- Conduct root cause analysis for production incidents
- Triage, categorize, and escalate incidents per ITIL processes
- Collaborate with clinical users with empathy and clarity
- Prioritize issues based on business and patient impact
- Ensure compliance with healthcare data standards and regulations
- Mentor junior analysts on support best practices
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