Relationship Associate

Job Description

Position

Relationship Associate/Associate Sales Manager

Reporting To

Cluster/Area Manager

Department

Axis

Function

Axis Sales

Location

Srinagar, JK, IN

Band

5/5A

About Max Life Insurance:

Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. In the financial year 2016, Max Life recorded Gross Written Premium of Rs. 9,216 crore with sum assured of Rs. 2,71,633 crore and Asset Under Management of Rs. 35,824 crore as on 31st March 2016.

We Stand for:

Caring
An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.

Collaboration
A value which is all about being boundary-less in approach by going beyond ones direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.

Customer Obsession
It is not just about being Customer focused, however, it is being obsessed with delivering exceptional customer experience. Proactively making extraordinary efforts to deliver superior quality output, hence, creating customer delight.

Growth Mindset
A value which drives and defines us to challenge the status quo by being ambitious, ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills and cultivate high performing culture.

Job Summary:

NA

Key Responsibilities/Key Deliverables:

• Managing relationship with Axis Branch Sellers and thereby meeting target through Banks FOS
• Responsible for managing the leads generated from Branch and thereby convert into quality business.
• Must adhere to the process set and timely coordinate with Cluster Manager and Operations HUB. Ensuring minimal customer complaints.
• Shall adhere to agreed TATs on first customer contact and follow-ups from the date of the lead being registered.
• Ensuring 15-month persistency on track and thereby ensure a robust follow-up mechanism with the customers.
• Coordinating with Cluster Training manager to ensure bank staff regularly on concepts in life insurance and new product introductions.
• Shall be responsible for activating the branch banking sellers and thereby achieving the activation target.
• Ensuring LMS usage as Tracking Mechanism online and follow-up calls.

Measures of Success:

Business Plan:

• Adj MFYP Collected (Rs.) - Plan v/s Actual- as per target assigned

Protection Sales:

• Selling minimum of 2 policies with case size of 15k

Case Size:

• Plan Vs Actual - as per target assigned

Percentage of E sales:

• 50 PERCENT of NOP (Excluding BDE Sales) to be on Esales platform

Seller Activation:

• BDE Seller Activation ( PERCENT ) - Plan v/s Actuals
• FDO Seller Activation ( PERCENT ) - Plan v/s Actuals

Persistency:

• Plan vs Achievement

Job Specifications:

• Graduate in Any Discipline from a UGC/AICTE approved College and University.
• 1 to 2 years of experience in sales, experience in Insurance will be preferred.
• Experience in the fields of Life insurance sales management, Retail bank distribution, and Channel Management.

Knowledge & Skill Matrix:

• Excellent Relationship Skill, Managing Various levels of Bank Management.

Additional Information (Optional):

Org Chart:

NRH ZVP CRM & AVP
DCM/ CM/ ARM RA/ ASM/ SM

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