Senior Software Engineer

1 week ago

Bengaluru, Karnataka, India HCL Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Senior Software Engineer

Experience

2.5-5 Years

Skill (Primary)

Domain Competencies (BSERV )-BFS-Obsolete Operations Management

Qualification

B-Tech

Location

Bangalore

Job Family

GIT(Internal IT Operation)

Job Description (Posting).

This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform. dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned) DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below) SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP). This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments. Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work. (1.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (2.) To perform knowledge transition during project enhancements. (3.) To troubleshoot and resolve first level(L2) escalated issues and tickets raised by the users. (4.) To undertake training programs for new joinees. (5.) To update self on latest technologies and related areas.

Experience LevelSenior Level

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