Product Manager

Company name- Atiya Healthcare Pvt Ltd

Location- Karol Bagh- New Delhi-110005

Profile- Product Manager Healthcare Voice Process

Experience: 5+ years (Preferably with startup or scaling experience)

Industry: Healthcare, BPO, Voice Process

About the Role

We are looking for a high-impact Product Manager to drive growth, retention, and operational excellence in our Healthcare Voice Process vertical. The ideal candidate is a problem solver, strategist, and leader with a strong track record of optimizing customer experience, increasing repeat business, and scaling processes efficiently. If you have built or scaled a startup before, wed love to hear from you

Key Responsibilities

• Own the product roadmap for the Healthcare Voice Process, focusing on efficiency, scalability, and customer satisfaction.
• Solve big problems by identifying bottlenecks, improving workflows, and leveraging technology to enhance operations.
• Drive retention and repeat usage by optimizing processes, customer interactions, and engagement strategies.
• Leverage analytics and insights to track key metrics (CSAT, FCR,AHT, conversion rates) and make data-driven decisions.
• Work closely with operations, sales,and tech teams to ensure seamless execution and continuous improvement.

What Makes You a Great Fit?

• Startup mindset – you have built or scaled a startup, or thrive in a high-growth, fast-paced environment.
• Proven ability to solve large, complex problems through structured thinking and execution.
• Strong focus on retention and repeat customer engagement, with experience driving operational improvements.
• Exceptional stakeholder management skills – ability to align cross-functional teams and influence leadership.
• Strong analytical skills, with experience using data to inform strategy and execution.
• Prior experience in healthcare, BPO, or voice-based customer service is a plus.

About the Role

We're looking for a Technical Product Manager (TPM) who can bridge business goals with engineering execution.

You'll work closely with our .NET development team (senior + junior devs) to ensure projects are delivered on time, automated, and scalable.

This is not a typical PM role — it requires someone who can understand code, architect sprints, manage delivery, and drive automation.

Key Responsibilities

• Own the complete delivery cycle — from requirement gathering to deployment.

Translate business objectives into clear, actionable technical requirements.

Create and manage sprint plans, timelines, and task breakdowns for developers.

Ensure automation (CI/CD, code reviews, testing) is implemented and followed.

Collaborate with the dev team daily to track progress, unblock, and manage dependencies.

Set up and monitor project dashboards, KPIs, and delivery reports.

Improve time management through structured process and progress tracking.

Coordinate between stakeholders (founders, tech team, QA, and design).

Ensure final releases are on-time, stable, and documented.

• Must-Have Skills

Strong understanding of .NET Core, APIs, SQL Server, and modern backend architecture.

Experience managing or working directly with .NET development teams.

Proven experience in Agile / Scrum, sprint tracking, and backlog prioritization.

Familiarity with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins).

Solid understanding of software automation, version control, and testing workflows.

Experience using Jira / ClickUp / Notion for project and sprint management.

Excellent communication and time management skills — can hold developers accountable respectfully.

Preferred / Good-to-Have

Past experience as a .NET Developer or Tech Lead before moving into PM role.

Knowledge of frontend frameworks (React / Angular).

Exposure to DevOps concepts — pipelines, containerization (Docker), cloud hosting.

Data-driven mindset — ability to track sprint velocity, bugs, and team efficiency metrics.

• Ideal Candidate Traits

Technical depth + management clarity — a problem solver, not just a planner.

Brings structure and accountability to developers.

Can "talk code" with engineers and "talk business" with management.

Strong ownership of deadlines, automation, and efficiency.

Takes pride in delivery excellence — not just roadmap creation.

Expected Outcomes (First 90 Days)

Development sprints running smoothly with measurable weekly progress

Automation & CI/CD pipelines established or improved

Zero confusion between business & tech teams on priorities

Improved on-time delivery and team accountability

Documented roadmap for automation and scalability

Interested candidates can call on HR PRACHI

Job Types: Full-time, Permanent

Pay: ₹50, ₹90,000.00 per month

Work Location: In person