Floor Manager

Job description

Role & responsibilities

Team Leadership

• Lead and motivate the sales executives to meet and exceed their sales commitment.
• Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.
• Monitor and evaluate team KPI performance, offering feedback and support to them for their performance improvement.
• Encourage employees to work in a happy and customer-focused environment.

Sales & Customer Service

• Provide personalized customer service to all clients, offering expert advice on jewelry products. (e.g., diamonds, gemstones, metals).
• Assist customers in making purchasing decisions based on their needs and preferences.
• Drive sales through effective customer engagement and upselling techniques.
• Handle customer queries, complaints, and returns in a professional mannerRole & responsibilities

Store Operations

• Ensure the store is visually appealing, with displays and stock presented to a high standard.
• Assist with stock management, including inventory counts, daily stock replenishment.
• Maintain a high standard of security and educate sales executives within the store to protect valuable products.
• Oversee daily store operations, including opening and closing procedures, cash handling, closing stock reconciliation.
• Oversee product displays to ensure they are appealing and well-organized.

Training & Development

• Conduct training sessions on new products, promotions, and jewelry industry trends.
• Keep the team updated on company policies, procedures, and standards.
• Mentor and support new team members, ensuring they adapt quickly to our organization culture.

Reporting & Analysis

• Monitor sales performance and provide reports to the branch manager and the management.
• Analyze customer buying patterns to identify opportunities for sales growth.
• Help to implement promotion
• all campaigns (Diamond Mela, Bangle Mela, etc.) and monitor the effectiveness.
• To know competitor pricing and their key activities through field visits and mystery shopping every 3 months once.

Preferred candidate profile:

• Strong Experience in retail jewelry sales with proven ability in customer relationship management and achieving sales targets.
• Proficiency in store operations management including inventory control and team supervision.
• In-Depth knowledge of Gold, Diamond and hall mark jewelry products , Along with current market trends.
• Excellent Leadership, Communication, and interpersonal skills to manage staff and ensure high customer satisfaction.
• Ability to handle daily reports, MIS Reports, and Compliance with company policies and procedures.

Note:

1. Accommodation Provided.
2. Afternoon Food Provided
3. Time should be 9.00 Am to 9.00 Pm