Support Engineer 2

6 days ago

Mexico, India blue yonder Full time MX$ 60,000 - MX$ 1,20,000 per year
Job Description

Blue Yonder Job Profile: Support Engineer 2 Overview

The Support Engineer 2 will support our SaaS and On-Prem customers to provide Solution/Product support on Demand, Fulfillment, Promotions, and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do:
  • Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
  • Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
  • Provide advice to BY partners and customers regarding industry best practices and process methodology
  • Document learnings and create knowledge articles for repeated cases
  • Bring in new ideas for automation, re-use and service improvements
  • Understand the SaaS offering, features, and functionality deployed for a given customer.
  • Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development
  • Continuous learning on latest BY Planning Solutions.
What we are looking for: Industry experience:
  • 3 years of Supply chain planning domain experience
  • 3 years of experience in the Software/SaaS industry
  • Ideal candidate will have experience working with BY products, specifically Supply Chain Planning solutions.
  • Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform
  • Experience with customer/client support in Supply Chain software
Technical Skills:
  • Experience with Database programming/Data Modeling using Oracle SQL and MS SQL
  • Working knowledge of middleware (i.e. Weblogic, TomCat)
  • Proficiency in Java / J2EE concepts JDBC, C
  • Azure Log analysis and networking tools
  • Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
  • Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl etc.
Soft Skills:
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
  • Ability to work calmly under pressure and meet deadlines
  • Must have strong multi-tasking skills
  • Must be self-motivated and quick learner - New technologies, platforms, integrations
  • Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
  • Demonstrates initiative and is inquisitive
  • Succeeds in a fast-paced environment
  • Demonstrates the ability to work independently without losing team synergy
  • Demonstrates customer service ethics and core values
Education:
  • Bachelors degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters degree preferred.
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Locations
  • Monterrey

  • Support Engineer 2

    6 days ago

    Mexico, India blue yonder Full time MX$ 6,00,000 - MX$ 12,00,000 per year

    Job Description Blue Yonder Job Profile: Support Engineer II Overview: The Support Engineer 2 will serve as a trusted technical advisor and escalation point for our global SaaS customers operating in Azure environments. This role requires advanced troubleshooting, solution ownership, and strong collaboration across functional and technical teams to resolve...

  • Associate Support Engineer

    5 days ago

    Mexico, India blue yonder Full time MX$ 4,00,000 - MX$ 8,00,000 per year

    Job Description Blue Yonder Job Title: Associate Support EngineerAbout Blue Yonder: Blue Yonder is a leading provider of digital supply chain management solutions, leveraging advanced technologies such as AI and machine learning. Our solutions enable organizations to predict, pivot, and fulfill consumer demand efficiently. With a focus on innovation and...

  • Support Engineer I

    5 days ago

    Mexico, India blue yonder Full time MX$ 60,000 - MX$ 1,20,000 per year

    Job Description Blue Yonder Title: Support Engineer 1 (Cloud Applications /SaaS)Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work. Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in SCPO or Supply Chain...

  • Support Engineer 1

    2 weeks ago

    Mexico, India blue yonder Full time

    Job Description Blue Yonder Job Profile: Support Engineer 1 Overview The Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand, Fulfillment, ESP and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.What you'll do:Provide functional and/or...

  • Buyer 2

    5 days ago

    Mexico, India SANMINA CORPORATION Full time MX$ 40,000 - MX$ 80,000 per year

    Job Description Requisition ID: Position: Buyer 2 Responsibilities:Working independently, coordinates purchasing activities and processes purchase reqs in a timely manner. Using MRP and/or manual reqs, analyzes demand to determine need, sends out RFQ's for price and availability. Monitors supplier delivery. Negotiates price/volume/delivery dates. ...

  • Gen/ML Technician 2

    2 weeks ago

    Mexico, India SANMINA CORPORATION Full time

    Job Description Requisition ID: Position: Network Systems Technician 2 The GenAI/ML Technician 2 works with greater independence, taking on more responsibility for data quality and model validation. They have a solid understanding of machine learning concepts and terminology and can troubleshoot common issues in the data preparation and testing...

  • Career Opportunities: Senior Data Engineer 2

    13 hours ago

    Mexico, India Incedo Inc Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description Company Overview Incedo is a US-based consulting, data science, and technology services firm with over 3000 people helping clients from our six offices across US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data...

  • Career Opportunities: Senior Data Engineer 2

    2 days ago

    Mexico, India Incedo Inc Full time US$ 1,20,000 - US$ 1,80,000 per year

    Job Description Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data...

  • Career Opportunities: Technical Support Engineer

    2 weeks ago

    Mexico, India Incedo Inc Full time MX$ 1,50,000 - MX$ 2,50,000 per year

    Job Description Company Overview Incedo is a US-based consulting, data science, and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering,...

  • Career Opportunities: Technical Support Engineer

    1 week ago

    Mexico, India Incedo Inc Full time MX$ 1,50,000 - MX$ 2,50,000 per year

    Job Description Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering,...