Sr. Engineer

4 days ago

Maradu Kochi Kerala, India ABAD Builders Private Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Person Specification

B-Tech in civil with experience in handling the customer complaints related to completed projects

3-5 year experience as site engineer in high rise buildings .

KSA's (Knowledge, Skills and Abilities)

Excellent communication skills

Technical Knowledge and experience in Project execution

Knowledge in MS Office

Team Player

JOB ROLE

Maintain a tracker to monitor and track customer complaints.

Understand the complaint type and segregate the complaints accordingly

Analysing the root cause of the complaint , identifying the correct work process for the rectification and finalising the material and preparation of estimate for the same.

Generate customer complaint number and update the complaint tracker with details of complaint

Obtain time lines for complaint closure . Communicate timeline of complaint closure to the customer

Coordinate with the customer department personnel to ensure closure of complaint in the tracker and obtain acknowledgement for closure of complaint

Perform a monthly analysis of the complaint tracker to

analyse the number, type and frequency of complaints received

Assess the time taken for the closure of complaints by the responsible personnel/department

Identify and obtain clarification for open complaints

Forward the monthly analysis report to the DGM-Operations for evaluation and approval

Co-ordinating all works of after sales activities , including of finding vendors & contractors , estimate preparation , time scheduling etc .

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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