
Sr. Engineer
4 days ago
Person Specification
B-Tech in civil with experience in handling the customer complaints related to completed projects
3-5 year experience as site engineer in high rise buildings .
KSA's (Knowledge, Skills and Abilities)
Excellent communication skills
Technical Knowledge and experience in Project execution
Knowledge in MS Office
Team Player
JOB ROLE
Maintain a tracker to monitor and track customer complaints.
Understand the complaint type and segregate the complaints accordingly
Analysing the root cause of the complaint , identifying the correct work process for the rectification and finalising the material and preparation of estimate for the same.
Generate customer complaint number and update the complaint tracker with details of complaint
Obtain time lines for complaint closure . Communicate timeline of complaint closure to the customer
Coordinate with the customer department personnel to ensure closure of complaint in the tracker and obtain acknowledgement for closure of complaint
Perform a monthly analysis of the complaint tracker to
analyse the number, type and frequency of complaints received
Assess the time taken for the closure of complaints by the responsible personnel/department
Identify and obtain clarification for open complaints
Forward the monthly analysis report to the DGM-Operations for evaluation and approval
Co-ordinating all works of after sales activities , including of finding vendors & contractors , estimate preparation , time scheduling etc .
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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