B2_SAP Support Manager_Mumbai,Pune,Nagpur,Vijaywada,Chennai,Banglore,Rayagiri Job Details

2 weeks ago

Chennai, Tamil Nadu, India SAVIC Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description

Date: Sep 26, 2025
Location: Mumbai
Title: B2_SAP Support Manager_Mumbai, Pune, Nagpur, Vijaywada, Chennai, Bangalore, Rayagiri

: SAP Support Manager Key Responsibilities

  1. Support Delivery & Escalation Management

    • Own end-to-end SAP AMS delivery across assigned accounts.
    • Monitor ticket queues, prioritize incidents, and ensure timely resolution.
    • Act as the primary escalation point for clients and internal teams.

  2. Team Leadership & Resource Alignment

    • Manage global support consultants, shift planning, and weekend coverage.
    • Drive onboarding, KT sessions, and performance tracking.
    • Ensure resource allocation aligns with SLA commitments and client expectations.

  3. Client Engagement & Governance

    • Conduct weekly/monthly governance calls with clients.
    • Share ticket analytics, RCA reports, and improvement plans.
    • Maintain high CSAT through proactive communication and delivery excellence.

  4. Operational Excellence

    • Track KPIs: ticket aging, resolution time, backlog, and compliance.
    • Implement best practices for UAT closure, version control, and documentation.
    • Collaborate with ABAP, BASIS, and functional teams for cross-module fixes.

  5. Innovation & Process Improvement

    • Identify automation opportunities using AI, predictive analytics, or RPA.
    • Contribute to SAVICs thought leadership via internal forums and LinkedIn.
    • Support internal audits, ISO compliance, and knowledge base creation.
Qualifications & Skills
  • Bachelors degree in IT, Engineering, or related field.
  • Strong understanding of SAP modules (FICO, MM, SD, PP, HCM).
  • Experience with ticketing tools (ServiceNow, Remedy, SAVIC Portal).
  • Excellent communication, escalation handling, and client-facing skills.
  • ITIL certification preferred; SAP certification is a plus.

Qualification: Graduate
No. of Job Positions: 1
Total Experience: 2-4 Years
Domain Experience: PROJECT MANAGEMENT

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