
Software QA Manager
2 weeks ago
Role Overview
We are seeking a highly experienced Software QA Manager to lead our Quality Assurance efforts across proprietary platforms and other enterprise-grade applications. The ideal candidate will possess a strong background in automation, CRM, ETL, and BI testing, with a proven ability to build and lead high-performing QA teams.
Key Responsibilities
Leadership & Strategy
- Lead and mentor a team of QA engineers, fostering a culture of excellence, accountability, and continuous improvement.
- Provide career mentorship, performance guidance, and development opportunities to team members.
- Create awareness of QA offerings across the organization and act as a strong representative of QA in cross-functional discussions.
Process Ownership & Execution
- Drive end-to-end ownership of QA processes and deliverables from requirement gathering through release validation.
- Design and implement robust QA frameworks, including test planning, test case development, execution, and reporting.
- Build and scale test automation frameworks using Selenium and performance tools like JMeter, LoadRunner, etc.
- Oversee implementation of automation and continuous integration pipelines to accelerate release cycles without compromising on quality.
Quality Operations
- Ensure QA processes effectively address scalability, performance, security, and data integrity aspects of cloud-based software.
- Work closely with DevOps teams to integrate quality into CI/CD workflows using agile ticket tracking and reporting tools.
- Champion the adoption of industry best practices and modern QA tools to improve speed, efficiency, and test coverage.
- Ensure the quality of client deliverables/implementations.
- Ensure compliance with GRC processes and provide support to internal and external audits, as needed.
Metrics & Improvement
- Define and track key KPIs and quality metrics to provide visibility into test coverage, defect rates, release readiness, and overall product quality.
- Conduct root cause analysis on production issues and implement corrective/preventive actions to avoid recurrence.
- Utilize data-driven insights to continuously optimize testing strategies and processes.
Cross-functional Collaboration
- Collaborate with product managers, software engineers, and operations teams throughout the software development lifecycle to embed quality from ideation to deployment.
- Participate actively in requirement gathering sessions, translating business needs into clear and testable acceptance criteria.
- Partner with release management teams to ensure thorough testing and validation of cloud-based releases.
Required Qualifications
- Bachelors/Masters degree in Computer science, Information Technology, or related field.
- 1520 years of QA experience with at least 5 years in a leadership role(mandatory)
- Strong hands-on experience with Selenium, performance testing tools, and automation frameworks.
- Deep understanding of agile software development, DevOps tools, and ticket tracking systems (e.g., JIRA, Azure DevOps).
- Proven experience in managing QA for cloud platforms and enterprise-scale applications.
- Having experience in process implementation.
- Strong analytical, problem-solving, communication, and interpersonal skills.
Preferred Qualifications
- Background in life sciences or healthcare software is a plus.
- Familiarity with Beghou platforms: Mainsail, Meridian, ARMADA.
- Certifications: ISTQB, Certified Scrum Master (CSM), or equivalent.
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