Senior IT Analyst Technical Infrastructure

*Career Area:*
Technology, Digital and Data

*Job Description:
Your Work Shapes the World at Caterpillar Inc.*
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

*Job Summary
We are seeking a skilled
Senior IT Analyst Technical Infrastructure(Event Management AIOps Analyst)
to join Enterprise IT Catalog Services
-CAT IT Division.
The preference for this role is to be based out of
Chennai and
Bangalore- India.
What You Will Do*
The Event Management AIOps Analyst will be responsible for collaborating with service and tool owners, subject matter experts (SMEs) and support analyst to enable onboarding and maintain continual improvements to Caterpillar's AIOps & Event Management tool – BigPanda – ensuring value and alignment to metric objectives.

• Develop event management onboarding requirements based on volume and business value
• Collaborate on event monitoring solutions and/or tools with service owners
• Assist with integrating monitoring tools into AIOPs solution - BigPanda
• Assist with validation and testing integrated solutions
• Review monitoring solutions for continual process improvements (CPI) with service owners and BigPanda core team
• Develop and maintain operational, execution, and training documentation
• Assist with training delivery
• Proactively monitor for process execution improvements by service delivery teams
• Monitor for opportunities of proactive incident & problem management
• Assist teams with RCCA, as needed
• Escalate concerns where appropriate

*What You Will Have*

• Requires a relevant degree, technical certification, or equivalent years of experience.
• Six to ten years in development and support work related to systems and application monitoring or event management.
• Knowledgeable of and skilled in relevant programming languages; computing hardware and software; infrastructure elements, and current development processes and tools.
• Python, Perl, Shell scripting
• Event Frameworks, Automation Integration (Ansible)
• BigPanda, ServiceNow, GitHub, ThousandEyes
• Azure, AWS, Grafana
• Additionally, the incumbent should have a good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar's organization.
• Its a Remote work(India) .

*Skills Desired:
Technical Excellence:*
Knowledge of a given technology and various application methods; ability to develop and provide solutions to technical challenges.

Level Working Knowledge:

• Engages appropriate subject matter resources to effectively resolve technical issues.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

Requirements Analysis:
Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system.

Level Working Knowledge:

• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

System Testing:
Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Level Working Knowledge:

• Verifies the proper flow of transactions across all input, output and storage channels or devices.
• Designs processes to ensure that the system meets and maintains requirements and expectations.
• Coaches end users on the test scenarios for system validation.
• Manages the execution of test plans.

Troubleshooting:
Ability to anticipate, recognize, investigate, and resolve issues experienced by service owners or support teams.

Level Working Knowledge:

• Reports and monitors all issues found and reviews solutions for completeness and correctness.
• Resolves a variety of issues experienced by service owners and support teams.

Technical Writing/Documentation:
Ability to write documents such as manuals, training guidelines; or documents on standards, processes and procedures.

Level Working Knowledge:

• Conducts training on documentation delivery mechanisms, tools and techniques.
• Establishes and references best practices for existing tools and delivery vehicles for proper documentation.

*What You Will Get:*

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar 's employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

*Posting Dates:*
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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