Software Engineer

17 hours ago

Bengaluru, Karnataka, India GSSTech Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking an experienced Software Engineer – IVR Scripting with strong expertise in Genesys PureEngage to join our growing team. The ideal candidate will have hands-on experience designing, implementing, and optimizing contact center routing strategies while ensuring seamless omnichannel experiences.

Key Responsibilities

  • Develop and optimize routing strategies on the Genesys PureEngage platform across voice, email, work item, and digital channels.
  • Design, implement, and maintain effective contact center workflows to maximize efficiency and customer satisfaction.
  • Create and manage complex routing rules using the Genesys Rules Authoring Tool (GRAT), ensuring scalability and performance.
  • Troubleshoot and resolve routing-related issues by analyzing logs, call flows, and debugging tools.
  • Collaborate with stakeholders to translate business requirements into functional routing strategies.
  • Leverage reporting tools to monitor KPIs such as SLAs, AHT, and agent utilization, providing data-driven insights and improvements.
Requirements
Required Skills & Experience

Strong knowledge of Genesys PureEngage platform architecture (digital routing, reporting, administration, and integrations).

Proficiency in GRAT with ability to create, modify, and optimize routing rules.

Experience in contact center routing strategy design (skills-based, priority, data-directed).

Solid understanding of omnichannel routing concepts across multiple digital channels.

Expertise in workflow design, optimization, and documentation.

Strong problem-solving skills for routing issues and system debugging.

Excellent analytical skills to assess routing performance and recommend improvements.

Deep understanding of contact center operations and KPIs (SLAs, AHT, abandonment rates, etc.).

  • Software Engineer

    3 weeks ago

    Bengaluru, Karnataka, India MRI Software Full time

    Job Title : Software Engineer - .Net & ReactReports to : VP Product ManagementLocation : BangaloreMRI Software is seeking a Software Engineer to join our team working on the MRI suite of products.As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle.You should...

  • Senior Software Engineer

    19 hours ago

    Bengaluru, Karnataka, India SLK Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Software Engineer AI IntegrationRole OverviewThe Senior Software Engineer AI Integration at one of SLK Fintech client who acts as the critical link between AI and real-world implementation. This professional is responsible for designing, connecting, and delivering robust, end-to-end pipelines that integrate AI models and agentic workflows into...

  • Senior Software Engineer

    1 week ago

    Bengaluru, Karnataka, India Guidewire Software Full time

    Job DescriptionJob DescriptionRoles and Responsibilities- Operate as a start-up within a highly influential InsurTech company- Drive engineering best practices such as TDD and GitOps- Lead the team in architecture and design discussions, and represent the team in cross company architecture decisions- Partner with product management and engineering leadership...

  • Senior Software Engineer

    16 hours ago

    Bengaluru, Karnataka, India Guidewire Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryAs a Software Engineer at Guidewire, you're part of a distributed team helping change the face of insurance by creating technology that shapes the future of the property and casualty industry. With over 3000+ team members working on a large-scale platform, your role is crucial in giving insurers the cutting-edge tools they need to take care of their...

  • Software Engineer IV

    7 days ago

    Bengaluru, Karnataka, India MRI Software Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    As a software engineer, you will enhance online experiences for our huge user base. Utilizing your Web application experience to build responsive experiences for our customers. You will be working on new projects as well as existing live projects as well.About the role:MRI-Software is seeking a Software Engineer to join our team working on products. As a...

  • Senior Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Spigot Software Full time

    This role of Senior Software Engineer is our client. The group is responsible for the development of the technology platforms supporting key products including Connected Risk, World Check, and products in the Risk Managed Services space.Responsible for the analysis, definition, design, construction, testing, installation, modification, and maintenance of...

  • Software Engineer Urgent

    3 weeks ago

    Bengaluru, Karnataka, India APPIT Software Inc Full time

    Job DescriptionSoftware Engineer- ALMLocation : BangaloreRole : Software EngineerNotice period : 30 daysExperience : 3-5 yearsPrimary Skills:- Proficient understanding of the Software Development Life Cycle (SDLC) and its various phases.- Strong command of Unified Modeling Language (UML) and SysML for designing software architectures and solutions.- Hands-on...

  • Software Engineer II

    2 weeks ago

    Bengaluru, Karnataka, India Upland Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Software Engineer II Front-endOpportunity SummaryWe are looking for an enthusiastic and dynamic individual to join Upland Software as a Software Engineer II (Front-end) for our Kapost Product.What would you do?Develop and maintain scalable and robust enterprise applicationsWork as part of cross functional, passionate agile (SCRUM/Kanban) project teams...

  • Senior Software Engineer

    1 week ago

    Bengaluru, Karnataka, India Guidewire Software Full time

    Job DescriptionJob DescriptionSummary- As a Software Engineer at Guidewire, youre part of a distributed team helping change the face of insurance by creating technology that shapes the future of the property and casualty industry. With over 3000+ team members working on a large scale platform, your role is crucial in giving insurers the cutting edge tools...

  • Software Engineering Manager

    2 weeks ago

    Bengaluru, Karnataka, India Calpion Software Technologies Full time

    Job DescriptionRole Responsibilities:1. Lead and mentor engineering teams to deliver healthcare software solutions2. Collaborate with product and design teams to define roadmaps and priorities3. Ensure timely delivery and quality across the SDLC4. Mitigate technical risks and drive continuous improvementKey Deliverables:1. High-performing and engaged...