Front Desk Receptionist

2 days ago

Bengaluru, Karnataka, India SEASONS SUITES Full time ₹ 15,00,000 - ₹ 18,00,000 per year

We are looking for a well-presented, courteous, and professional Front Desk Receptionist to join our front office team. The ideal candidate will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries while ensuring a warm and welcoming experience.

Key Responsibilities:

  • Greet guests warmly and professionally upon arrival and departure.
  • Garner positive reviews from customers.
  • Handle guest check-in and check-out processes smoothly using the hotel management software.
  • Answer phone calls and respond to guest inquiries, bookings, and requests.
  • Manage reservations and cancellations in the system accurately.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Maintain a clean and organized front desk and lobby area.
  • Handle cash, card transactions, and billing with accuracy.
  • Assist in resolving guest complaints promptly and professionally.
  • Maintain guest records securely and confidentially.
  • Provide information about hotel services, amenities, and local attractions.

Requirements:

  • Previous experience in a hotel front office or receptionist role preferred.
  • Proficiency in hotel reservation software and basic computer skills.
  • Good communication skills in English (knowledge of additional languages is a plus).
  • Pleasant personality with strong customer service and problem-solving skills.
  • Presentable appearance and professional behavior.
  • Willingness to work in shifts, including weekends and holidays.

Preferred Qualifications:

  • Experience Microsoft office with software such as IDS, Cloudbeds, or similar hotel systems.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Language:

  • English (Preferred)

Work Location: In person

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