Senior Support Engineer 1- Demand/ Fulfillment/ ESP/ SCPO

1 week ago

Bengaluru, Karnataka, India Blue Yonder Full time ₹ 1,00,000 - ₹ 2,00,000 per year

Overview:

  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
  • Seeking an astute individual that has hands-on SQL,PL/SQL,Oracle, Scripting, in applications support/implementation (SAAS products).
  • Exposer to automation, AIML,CI/CD, SAAS operation, Devops, understanding of native SaaS Apps deployment is an advantage.
  • Exposer to supply chain domain, basic understanding of Azure cloud & experience in SCPO (Demand/ Fulfilment/ ESP/IO etc, any) is an advantage.

Scope:

  • Core responsibilities include upgrade & migrate the customers from existing product version to latest version & support planning products Implementation, working closely with customers, consulting & partner collaborating with PD & support.

What you'll do:

  • Onboarding customer to SAAS solutions & support Implementation (net new customer) taking care of cloud & planning product's related issues & resolving by working closely with PD/support/customer & partners.
  • Work on customers upgrade & migration (existing customers) by understating the existing version of batch/scripts & migrate them to the latest available supported version of SCPO.

What we are looking for:

  • Should have hands-on experience in SQL, PL/SQL, Oracle (or snowflake)
  • Hands on experience in scripting (batch/perl/Python, any).
  • Should have the understanding of cloud & SAAS applications & experience in using JIRA and ServiceNow/SalesForce.
  • Should be able to develop a deep understanding of the implemented solutions and BY SAAS product functionality.
  • Should be able to Investigate and analyse issues, identify root causes, and implement sustainable resolutions.
  • Preferable to have implementation or operational support experience on Supply Chain Planning & Optimization Suite of JDA products.
  • Should have understanding of any job scheduler & preferable control-m batch scheduling and understand batch processing design and SLA's
  • Domain knowledge in the Supply Chain Planning &Optimization Suite of JDA products is an advantage.
  • Excellent Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting.
  • Good to have Understanding of SaaS operations, DevOps (CI/CD pipelines, native SaaS Apps deployment, multi-tenant, automation experience (Gen AI

Our current technical environments/Technical Stack & products:

  • OS – Unix-RHEL, Windows 2008R2 and above.
  • Supply chain products: SCPO (Demand & FF, ESP,IO, S&OP)
  • RDBMS – Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake
  • BA tools – Cognos.
  • Interface: SFTP, AS2, DMS, JDA connect
  • Scripting – Perl, Shell, Python is desirable.
  • Scheduling tools knowledge – Control-M is preferred one

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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