Assistant Manager

Assistant Manager – SERVICENOW QA - Deloitte Support Services India Private Limited

The Service Now COE function is accountable for the implementation of ITSM, ITBM, HRSD and GRC/IRM for multiple MFs from different regions.

Work you'll do

Role: Operates as ServiceNow QA for ServiceNow implementation projects.

Responsibilities

Strategic

• Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
• Demonstrates an ability to provide accurate project estimates and timelines.
• Demonstrates an ability to deliver on project commitments.
• Produces work that consistently meets quality standards.

Operational

• Demonstrates the ability to understand complex business and functional requirements.
• Demonstrates superior analytical skills in analyzing user, functional and technical requirements
• Demonstrates practical application of the Testing Concepts in day to day project activities.
• Demonstrates proficiency in creating Test Plan and Test Strategy documents.
• Demonstrates the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios.
• Demonstrates proficiency in Test Execution and Test analysis
• Demonstrate a working understanding of Database testing skills like writing queries using joins, Stored procedures and views.
• Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics.
• Demonstrates a working understanding of the defect management process.
• Demonstrates a working understanding of ServiceNow Test Management and Agile
• Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF
• Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment
• Demonstrates the ability to enhance automation scripts to build a regression suite.
• Demonstrates a working understanding of software testing techniques and strategies.
• Demonstrates a working understanding of web service testing using SOAP UI.
• Demonstrates working understanding in Mobile Testing.
• Demonstrates a working understanding of the various Test Management and Defect Management tools.
• Demonstrate working knowledge of various QE methodology like Agile, and V Model etc.
• Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.
• Demonstrates excellent analytical skills and ability to solve complex problems.
• Identifies ways of "working smarter", through elimination of unnecessary steps or duplication.
• Demonstrates the ability to manage the Complete Testing activities for the project as a sole contributor.

The team

At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

• B.Tech, BE, M.Tech or equivalent technical degree.
• 6 to 8 years experience in a similar role and Enterprise organisation.

Essential

Tools/Technology Skills:

ServiceNow:

The candidate should have knowledge on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping.

• Demonstrates working understanding of QE Tools tools like TFS, ServiceNow Test Management, ServiceNow Agile
• Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM
• Demonstrates working understanding of Experience on all ITSM modules
• ITIL Foundation certified
• Demonstrates working understanding of ServiceNow ATF, Tricentis Tosca
• Worked in Agile / Scrum

Good to have:

• Working experience / Knowledge in ServiceNow ATF
• Experience / Knowledge on ITBM, ITFM, CMDB etc.
• ServiceNow System Administrator Certification
• AutomatePro for SNOW.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 318325