Collections Officer

5 days ago

Wadala Truck Terminal Mumbai Maharashtra, India YMLandmark Full time ₹ 2,40,000 - ₹ 3,60,000 per year

A Collections Officer is responsible for managing and recovering outstanding debts, negotiating payment plans, and maintaining accurate records to minimize financial losses for the organization. Key Responsibilities

  • Debt Recovery: Contact clients with overdue payments to inform them of their debts and negotiate suitable payment plans. This may involve phone calls, emails, and written correspondence.
  • Record Keeping: Maintain accurate records of all collection activities, including payment agreements and customer interactions, to ensure compliance and track progress.
  • Customer Communication: Respond to customer inquiries regarding their accounts and provide information on payment options and consequences of non-payment.
  • Legal Action: When necessary, initiate legal proceedings against clients who fail to pay their debts after multiple attempts to collect.
  • Reporting: Prepare reports on collection activities and outcomes to inform management about the status of outstanding debts and recovery efforts.
  • 4 Sources

Required Skills and Qualifications

  • Communication Skills: Strong verbal and written communication skills are essential for effectively negotiating with clients and explaining payment options.
  • Negotiation Skills: Ability to negotiate payment plans that are acceptable to both the organization and the client, ensuring a win-win outcome.
  • Attention to Detail: Meticulous record-keeping and attention to detail are crucial for maintaining accurate accounts and compliance with regulations.
  • Problem-Solving Skills: Ability to handle difficult situations and resolve conflicts with clients in a professional manner.
  • Experience: Most positions require 1-3 years of experience in collections, customer service, or related fields. A high school diploma is typically required, while an associate's or bachelor's degree may be preferred

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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