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Delv Senior Software Eng

2 weeks ago

Chennai, Tamil Nadu, India Mphasis Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description
Role
: Salesforce Marketing Cloud Senior Lead
Location
: Bangalore, Chennai, Pune
Job Summary

  • Years of experience needed – Minimum of years of experience with Salesforce Marketing Cloud, including Technical Solutioning with hands-on development and implementation. Proven track record of designing & delivering complex marketing automation solutions.

Technical Skills

  • Salesforce Marketing Cloud Proficiency:

○
Journey Builder:
Design and implement automated customer journeys.

○
Email Studio:
Create and manage email campaigns

○
Mobile Studio:
Implement mobile messaging and push notifications.

○
Automation Studio
: Implement complex workflows that automate marketing and data management tasks based on criteria configured.

○
Advertising Studio:
Manage and optimize digital advertising campaigns.

○
Cloud Pages and Content Builder:
Develop landing pages and dynamic content.

  • Integration Expertise:

○
APIs and Middleware:
Experience with REST/SOAP APIs and integration tools to connect Salesforce Marketing Cloud with other systems (e.g., CRM, ERP).

○
Data Integration:
Knowledge of data synchronization and ETL processes.

○ Data Management

■
Data Extensions:
Design and manage data extensions and segmentation.

■
SQL:
Proficiency in SQL for querying and manipulating data within Marketing Cloud.

■
AMP script & SSJS:
Ability to use AMP script or Platform object Server-Side JavaScript functions in email messages and reserve using Core library server-side JavaScript to landing pages, dynamic content personalization and applications.

  • Technical Solutioning:

○
Technical Design:
Experience designing scalable, secure, and efficient technical solutions.

○
Integration Architecture:
Good to have an understanding of integration patterns and best practices for linking Salesforce Marketing Cloud with other platforms.

  • Troubleshooting and Debugging:

○
Issue Resolution:
Ability to identify and resolve technical issues related to Marketing Cloud implementations and integrations.

○
Performance Optimization:
Skills in optimizing performance and troubleshooting inefficiencies.

Responsibilities

  • Technical Design:

○ Design and develop scalable, secure, and efficient solutions using Salesforce Marketing Cloud.

○ Create and maintain technical documentation, including architecture diagrams and data flow diagrams.

  • Implementation:

○ Lead the implementation of Salesforce Marketing Cloud solutions, including Journey Builder, Email Studio, Mobile Studio, and Advertising Studio.

○ Configure and customize Salesforce Marketing Cloud to meet business requirements.

  • Integration:

○ Integrate Salesforce Marketing Cloud with other systems (e.g., CRM, ERP) using APIs and middleware.

○ Ensuring data flows and synchronization between systems are seamless and accurate.

  • Optimization:

○ Monitor and optimize marketing automation processes to improve performance and ROI.

○ Troubleshoot and resolve technical issues related to Salesforce Marketing Cloud.

  • Collaboration:

○ Work closely with business stakeholders, project managers, and developers to gather requirements and deliver solutions.

○ Provide technical guidance, perform code reviews and mentorship to team members and stakeholders.

  • Best Practices:

○ Implement best practices for data management, security, and compliance within Salesforce Marketing Cloud.

○ Stay current with Salesforce Marketing Cloud updates and innovations and advise on new features and functionalities.

  • Training & Support:

○ Conduct training sessions and workshops for end-users and technical staff.

○ Provide ongoing support and maintenance for Salesforce Marketing Cloud solutions.

Certifications

  • Certifications:

○ Salesforce Administrator

○ Salesforce Marketing Cloud Administrator

○ Salesforce Marketing Cloud Developer

○ Salesforce Marketing Cloud Consultant