Principal Site Reliability Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This is for a Principal Site Reliability Engineer (IC / Engineering role)

Primary Responsibilities:

• Apply engineering approach to lead and manage the performance, security, observability and reliability of our system
• Develop and implement strategy to optimize system performance, incorporating next gen AI tools for development, security and operational frameworks
• Manage the Implementation and evolution of security measures
  Enforce operational discipline across teams to ensure compliance with organizational and industry standards for data protection. Achieve near 100%25 database uptime and availability
• Facilitate implementation to continuously improve operational reliability of the cloud infrastructure
• Manage availability, performance, monitoring and Infra Provisioning targets for the Platform which comprises of Cloud infrastructure and On Prem technologies
• Closely partner with Engineering and Technical Support teams to drive resolution of critical issues
• Requires excellent communication skills, clarity of thought and ability to take decisions based on available information and communicate with senior business and technology leaders
• Manage disaster recovery and business continuity plans to ensure minimal downtime and data integrity
• Solid technical and personal mentorship
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or master's degree in computer science, Engineering, or a related field
• 12+ years of overall IT experience
• Experience in highly regulated industries (finance, healthcare, etc) and meeting compliance frameworks (PCI, NIST, ICFR/SOC2, COBIT etc)
• Proficient in common development languages or scripting tools (such as JavaScript, JQuery, ReactJS, TypeScript, SCS, NodeJS, Angular JS, HTML, CSS, .Net, Python, Terraform, Ansible, etc..)

• Demonstrated experience managing observability frameworks and implementing observability pipelines, configuring log analytics and implementing automatic alerting thresholds

• Proven good oral and written communication Skills
• Proven ability to demonstrate excellent problem-solving skills
• Proven ability to quickly learn new technologies and leverage them to execute on the use cases given to solve business problems
• Demonstrated systems thinking with an automation first approach

Preferred Qualifications:

• Experience with Splunk, Data Dog, Dynatrace and Grafana
• Experience implementing FinOps practices and tools
• Experience working in a large matrixed environment
• Solid familiarity with IAC implementation leveraging CI/CD frameworks
• Demonstrated customer experience focus

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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