Tele Caller Executive

Telecaller – Roles and ResponsibilitiesRoles

• Act as the first point of contact between the company and potential or existing customers.
• Promote products or services through outbound/inbound calls.
• Build customer relationships and generate leads for the sales team.
• Provide information, resolve queries, and ensure customer satisfaction.

Responsibilities

• Outbound/Inbound Calling
• Make calls to prospective or existing customers.
• Respond promptly to incoming customer calls.
• Lead Generation & Conversion
• Identify customer needs and pitch relevant products or services.
• Generate qualified leads and pass them to the sales team.
• Customer Interaction
• Handle inquiries, complaints, and requests professionally.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Data Management
• Update customer information in CRM/records accurately.
• Maintain call logs and reports for tracking performance.
• Target Achievement
• Meet daily/weekly/monthly call and sales targets.
• Work towards maximizing revenue and business growth.
• Communication & Feedback
• Provide feedback on customer needs, market trends, and competitor activities.
• Collaborate with the sales and marketing team for campaign effectiveness.
• Compliance
• Follow company policies and telephone etiquette.
• Adhere to quality and script guidelines during calls.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month