TIBCO L2 Support Engineer
3 days ago
Key Responsibilities:
- Provide Level 2 support for TIBCO EBX-based MDM platform, including incident resolution, service requests, and problem management.
- Monitor system health, performance, and data flows using available tools and dashboards.
- Perform root cause analysis and coordinate with L3 and development teams for complex issues.
- Execute routine maintenance tasks, data corrections, and configuration updates.
- Support integration flows between EBX and upstream/downstream systems.
- Maintain documentation for support procedures, known issues, and resolutions.
- Participate in on-call rotation to provide 24x7 support coverage.
- Ensure compliance with Swiss Re's ITSM processes and data governance policies.
Required Skills & Experience:
- Hands-on experience with TIBCO EBX including UI, workflows, and data models.
- Good understanding of Java, SQL, and REST/SOAP APIs for troubleshooting integrations.
- Familiarity with ITSM tools (ServiceNow) and incident/change management processes.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
Preferred Qualifications:
- Exposure to cloud environments (Azure) and containerized deployments.
- Knowledge of data governance, data quality, and metadata management.
Location
Bengaluru
Job Function
TECHNOLOGY
Role
Engineer
Job Id
386024
Desired Skills
TIBCO
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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