TIBCO L2 Support Engineer

3 days ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time

Key Responsibilities:

  • Provide Level 2 support for TIBCO EBX-based MDM platform, including incident resolution, service requests, and problem management.
  • Monitor system health, performance, and data flows using available tools and dashboards.
  • Perform root cause analysis and coordinate with L3 and development teams for complex issues.
  • Execute routine maintenance tasks, data corrections, and configuration updates.
  • Support integration flows between EBX and upstream/downstream systems.
  • Maintain documentation for support procedures, known issues, and resolutions.
  • Participate in on-call rotation to provide 24x7 support coverage.
  • Ensure compliance with Swiss Re's ITSM processes and data governance policies.

Required Skills & Experience:

  • Hands-on experience with TIBCO EBX including UI, workflows, and data models.
  • Good understanding of Java, SQL, and REST/SOAP APIs for troubleshooting integrations.
  • Familiarity with ITSM tools (ServiceNow) and incident/change management processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.

Preferred Qualifications:

  • Exposure to cloud environments (Azure) and containerized deployments.
  • Knowledge of data governance, data quality, and metadata management.

Location

Bengaluru

Job Function

TECHNOLOGY

Role

Engineer

Job Id

386024

Desired Skills

TIBCO

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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