Manager, Content Maintenance

2 weeks ago

India Coursera Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Overview

We are seeking a dynamic and results-driven Manager, Content Maintenance and Optimization to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. This team, comprising instructional designers, quality assurance specialists, and data system/ business analyst, is crucial to ensuring the sustained quality and relevance of our educational offerings.

Key Responsibilities:

  • Manage and supervise the offshore team, including instructional designers, quality assurance specialists, and data/systems analysts.
  • Work with leadership to ensure that SMART goals for the optimization team are met. Find / drive solutions that will help the team and hence the organization in meeting goals
  • Monitor team performance, providing regular feedback and coaching to ensure high-quality output.
  • Build strong relationships with key Coursera stakeholders (e.g. Partner Success, Partner Implementation, Design, etc.) and thereby manage/lead Optimization related threads
  • Report metrics and project updates to internal stakeholders regularly.
  • Collect feedback from internal stakeholders and translate it into actionable tasks for the team.
  • Develop and maintain project plans, schedules, and documentation. Lead initiatives that will aid in content maintenance and optimization
  • Ensure that all course revisions and updates align with organizational standards and objectives.
  • Resolve conflicts and challenges within the team, fostering a collaborative and productive work environment.

Basic Qualifications

  • Bachelor's degree in Education, Project Management, Business Administration, or a related field.
  • 10 years of experience in a team leadership or project management role, preferably within the e-learning industry.
  • Strong understanding of instructional design principles and practices.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work across time zones and manage remote teams effectively.

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