Field Service Engineer

5 days ago

Pune, Maharashtra, India Bio-Techne Full time

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Key Responsibilities:

Customer and Instrument support

  • Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.

Schedule, Administration and Inventory management

  • Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support

Support of sales and field applications team

  • Work collaboratively to support the sales team with pre-and-post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.
  • Ensure compliance with all safety, quality, and regulatory standards and contribute to continuous improvement initiatives

Education And Experience

  • BA, Masters in an engineering / science field or 5 years' experience in hi-tech
  • A minimum of 5 years' experience in, preferably in a similar industry

Knowledge, Skills, And Abilities

  • Personal Computer repair skills and strong computer skillset, (Windows and Microsoft products)
  • Strong brand ambassador
  • Excellent written and verbal communication skills in English and Italian
  • Proven customer-oriented skills in technical support and problem solving.
  • Strong organizational and administration skills
  • Excellent attention to detail, time management and process management.
  • Professional demeanor.
  • flexible and willing to travel for work-related purposes as necessary.
  • Self-directed and creative.
  • Basic laboratory skills
  • Demonstrated fluency in Business English and the local language for effective cross-functional communication
  • Ability to travel as necessary – Travel 90%

Why Join Bio-Techne

  • We offer competitive wages along with extensive benefits for employees and their families.
  • We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.
  • We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
  • We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

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