Associate customer support

8 hours ago


Navi Mumbai, Maharashtra, India Sutherland Full time

Role & responsibilities

Service & Sales Profile: Customer Initiated Associate Role

  • Customer Experience Delivery: Engage customers via chat/call using tools and scripts; route complex issues to the next support tier.
  • Account & Billing Support: Address basic queries on plans, billing, usage, and account access.
  • License & Admin Assistance: Guide customers on seat management and navigating the Admin Console and support resources.
  • Creative Support: Showcase Adobe Express and Firefly for everyday tasks like school projects and SMB content creation.
  • Documentation & Escalation: Log interactions accurately in CRM and escalate cases beyond scope per defined processes.
  • Retention & Renewal Support: Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention.

Preferred candidate profile

  • Education: Graduate from a reputed university or equivalent experience in a relevant eld.
  • Experience: 1-3 years in sales or customer support roles


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