Associate customer support
8 hours ago
Role & responsibilities
Service & Sales Profile: Customer Initiated Associate Role
- Customer Experience Delivery: Engage customers via chat/call using tools and scripts; route complex issues to the next support tier.
- Account & Billing Support: Address basic queries on plans, billing, usage, and account access.
- License & Admin Assistance: Guide customers on seat management and navigating the Admin Console and support resources.
- Creative Support: Showcase Adobe Express and Firefly for everyday tasks like school projects and SMB content creation.
- Documentation & Escalation: Log interactions accurately in CRM and escalate cases beyond scope per defined processes.
- Retention & Renewal Support: Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention.
Preferred candidate profile
- Education: Graduate from a reputed university or equivalent experience in a relevant eld.
- Experience: 1-3 years in sales or customer support roles
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