Instructor
19 hours ago
Key Responsibilities:
Training Delivery:
- Conduct instructor-led training (ILT) in classroom, virtual, and onsite formats for technical and business users.
- Deliver webinars, workshops, and knowledge-sharing sessions to internal teams and clients.
- Customize training modules to match client requirements and learner proficiency levels.
- Apply adult learning principles and modern engagement techniques for effective knowledge transfer.
Courseware Design & Development:
- Develop and update training materials, e-learning content, PowerPoint presentations, lab exercises, and process flows.
- Partner with consulting and technical teams to create functional and end-user training plans.
- Utilize LMS platforms, digital tools, and interactive content for blended learning experiences.
Technical Administration & Support:
- Manage and maintain training environments, virtual labs, and IT equipment.
- Support software installation, configuration, and troubleshooting for learners.
- Handle scanner/peripheral setup, document management, and data extraction workflows.
Collaboration & Continuous Improvement:
- Work closely with internal teams (Consulting, Engineering, Technical Support) to align training with evolving products.
- Gather client feedback and drive continuous improvement in training delivery and materials.
Key Performance Indicators:
- Customer satisfaction score above 90%.
- High course completion and engagement rates.
- Timely, quality-driven delivery of assigned training sessions.
Required Skills & Competencies:
Training & Facilitation:
- Proven experience in corporate or technical training (classroom & online).
- Strong communication, presentation, and facilitation skills.
- In-depth understanding of adult learning theories and instructional design methods.
- Ability to simplify complex technical topics for diverse audiences.
Technical Skills:
- Hands-on experience with software installation, configuration, and troubleshooting.
- Knowledge of Windows / Mac OS / Windows Server environments.
- Familiarity with network administration, IP configuration, and secure device communication.
- Exposure to cloud platforms (AWS, Azure, Google Cloud) and integration with Microsoft Office / cloud storage solutions.
- Understanding of user access management, data security, and compliance standards.
Professional Attributes:
- Highly organized, proactive, and able to manage multiple training projects.
- Excellent verbal and written communication skills.
- Fast learner with a passion for technology and teaching.
- Ability to work independently with minimal supervision.
Qualification & Experience:
- Bachelors Degree (BA/BS) or equivalent in IT, Computer Science, or related field.
- Minimum 3 years of experience in delivering software-based technical or functional training to adult learners.
- Willingness to travel for client and onsite training sessions.
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