Deputy General Manager

To develop and execute the functional strategy for SAP & SFDC applications. The role involves leading the implementation, rollout, integration, and continuous improvement of enterprise applications in alignment with organizational goals. The Project Manager will ensure seamless collaboration across business functions, support day-to-day operations, and drive IT-enabled business transformation with a focus on automation, integration, and user adoption.

Responsibilitiy

• Define and lead the enterprise applications roadmap (ERP) aligned with long-term business requirements.
• Contribute to the development of IT strategy for ERP, and allied business systems in line with organizational objectives.
• Initiate, plan, execute, and manage SAP and SFDC projects including implementation, rollout, and enhancements.
• Serve as the implementation project manager, ensuring successful deployment, integration, and adoption of SAP and SFDC solutions.
• Monitor and track project scope, schedule, deliverables, cost, and quality against baseline plans.
• Conduct project risk analysis and implement mitigation strategies on an ongoing basis.
• Ensure project governance, milestone tracking, and transparent reporting to senior stakeholders.
• Lead planning and execution of new SAP/SFDC rollouts in alignment with strategic business needs.
• Collaborate with stakeholders to finalize AS-IS analysis, BPD (Business Process Design), and secure approvals/sign-offs.

Operational Responsibilities

• Partner with management and functional teams to gather and prioritize SAP and SFDC requirements aligned with business needs.
• Maintain and manage the requirement traceability matrix (RTM) with business-critical prioritization.
• Participate in migration, integration, and transition planning to ensure smooth handovers and minimal disruptions.
• Plan and oversee customization, enhancements, automation, and upgrades of SAP & SFDC application.
• Review partner-led solution delivery to ensure alignment with the enterprise applications roadmap and organizational standards.
• Act as the single point of contact between implementation/support partners and the organization for SAP and SFDC.
• Coordinate resolution of production issues with partners, functional teams, and technical experts.
• Lead testing and test automation initiatives, ensuring quality of deliverables and coordinating UAT with core teams.
• Develop and implement end-user training strategies to maximize SAP and SFDC adoption.
• Drive continuous improvement and automation initiatives within SAP and SFDC systems to enhance process efficiency.
• Ensure effective team management, resource optimization, and capability building within the SAP & SFDC function.

Key Skills & Competencies

• ERP Expertise: Strong knowledge of SAP/SFDC implementation, rollout, integration, and support.
• Expertise: Proven experience managing Salesforce (SFDC) implementations, rollouts, and integrations with ERP.
• Automation: Hands-on experience in business process automation, RPA integration, workflow automation, and test automation.
• Integration Skills: Knowledge of ERP–SFDC integration and middleware tools to ensure seamless data flow across systems.
• Project Management: Strong track record in managing large-scale enterprise IT projects with multi-system landscapes.
• Stakeholder Management: Ability to engage and influence senior leadership and business owners.
• Vendor & Partner Management: Skilled in handling multiple partners for SAP & SFDC and delivery.
• Change & Risk Management: Adept at driving adoption, minimizing risks, and managing organizational change.
• Leadership: Strong team leadership, mentoring, and cross-functional collaboration skills.