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Assistant Manager

2 weeks ago

Pune, Maharashtra, India Novotel Hotels Full time

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
We are seeking a dynamic and customer-oriented Outlet Assistant Manager to join our team in Jeddah, Saudi Arabia. As an Outlet Assistant Manager, you will play a crucial role in supporting the daily operations of our retail outlet, ensuring exceptional customer service, and driving sales performance.

  • Assist the Outlet Manager in overseeing daily store operations and maintaining high standards of customer service
  • Support the implementation of sales strategies to meet and exceed targets
  • Manage and motivate staff, including training, scheduling, and performance evaluations
  • Ensure proper inventory management and stock control
  • Handle customer inquiries, complaints, and feedback professionally and efficiently
  • Maintain a clean, organized, and visually appealing store environment
  • Assist in financial management tasks, including cash handling and reporting
  • Implement and enforce company policies and procedures
  • Collaborate with the management team to identify areas for improvement and implement solutions
  • Step in for the Outlet Manager in their absence, ensuring smooth operations

Qualifications

  • 2-3 years of r management experience, preferably in an assistant manager role
  • Proven track record of delivering excellent customer service
  • Strong leadership skills with the ability to train, motivate, and manage a team effectively
  • Excellent problem-solving and decision-making abilities
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Bachelor's degree in Business Administration,
  • In-depth knowledge of ustomer service best practices
  • Experience in inventory management
  • Flexibility to work hours, including evenings, weekends, and holidays as needed