Branch Manager

2 days ago

Malappuram, Kerala, India Petra Infoserv Pvt Ltd Full time ₹ 19,20,000 - ₹ 22,80,000 per year
  • Responsible for overall service operations management at the branch, ensuring effective coordination, scheduling, and execution of all service calls related to Acer and HP brands.
  • Manages both warranty and out-of-warranty (OOW) service processes, ensuring adherence to brand-specific policies, documentation, and reporting requirements.
  • Coordinates daily Acer and HP call allocation, ensuring optimal assignment of service jobs to field engineers based on skill set, availability, and location.
  • Attends and actively participates in Acer and HP review meetings, presenting updates on open calls, service performance, escalations, and improvement actions.
  • Provides technical support to engineers onsite and offsite, assisting in fault diagnosis, escalation handling, and part compatibility verification.
  • Tracks daily open calls, ensuring timely updates, part indenting, resolution, and closure in compliance with OEM SLAs and internal KPIs.
  • Maintains proper handling of warranty validations, approvals, part replacements, and supports the processing of OOW service calls, estimates, and billing.
  • Coordinates with customer support teams for efficient communication and escalation handling, ensuring high customer satisfaction.
  • Oversees spare parts inventory, ensuring availability of commonly used items for both brands, and timely ordering of specific parts to avoid service delays.
  • Drives branch performance metrics including call closure rate, first-time fix rate, customer feedback, and turnaround time.
  • Supports and motivates the technical team, ensuring they are well-informed about product updates, process changes, and safety standards.
  • Identifies service gaps, suggests process improvements, and ensures consistent service quality across all customer touchpoints.
  • Maintains proper records for reporting and audits, including warranty claims, OOW billing, spare consumption, and branch service logs.
  • Participates in regular review meetings and provides inputs on service performance and process improvements.

Preferred Qualifications and Skills

  • Experience in managing service operations, preferably for a laptop/desktop service center.
  • Strong coordination skills.
  • Technical background (Diploma or Degree).
  • Good analytical and problem-solving skills.

Job Type: Full-time

Pay: ₹16, ₹19,000.00 per month

Work Location: Remote

  • Branch Manager

    7 days ago

    Malappuram, Kerala, India af62ae95-d8a3-4636-ad41-42a77007eca4 Full time ₹ 4,80,000 per year

    AM HONDA is a 4 S Honda Two Wheeler Dealer Since 2004. Now it is the leading Dealership in Kerala having 17 networks across Malappuram District and awarded many times for its excellent performance in all India level.We are Hiring Talented Managers for our Branches in Malappuram District. We have opportunities at Chelari, Parappanangadi, Vazhakkad, Areekode,...

  • Branch Manager

    7 days ago

    Malappuram, Kerala, India UGS Group of Companies Full time ₹ 3,93,903 per year

    A Branch Manager oversees the daily operations of a branch office, ensuring smooth business functions, excellent customer service, and achievement of financial and operational goals. They lead and motivate staff, manage resources, and uphold company policies and standards.Job Types: Full-time, PermanentPay: ₹21, ₹32,859.13 per monthBenefits:Cell phone...

  • Branch Manager

    1 day ago

    Malappuram, Kerala, India AIFL Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Agro Indus Credits Limited is a Non-govt company, incorporated on 07 Jan, 1997. It's a public unlisted company and is classified as 'company limited by shares'. Agro Indus Credits Limited is majorly in Finance business from last 27 years with 50 plus branches in Kerala and Tamil Nadu.Job Title: Branch ManagerQualification: Any Graduation from a recognized...

  • Assistant Branch Manager

    1 week ago

    Malappuram, Kerala, India Richfield Financial Service Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job description:Looking for a Branch Manager (NBFC)Location - Malappuram , Manjeryminimum 3 year experience in Gold Loan PreferredLeadership and Organizational skillsBusiness growth and salesAchieve monthly targetimprove overall business of the companyCustomer relationship and customer service.Own overall branch objectives and branch supervision.Job Types:...

  • Senior Branch Manager

    2 weeks ago

    Malappuram, Kerala, India UGS Group of Companies Full time ₹ 3,00,000 - ₹ 3,24,000 per year

    A Branch Manager is a key leadership role responsible for overseeing all operations, staff, and business performance at a specific branch of an organization — typically in industries such as banking, retail, logistics, insurance, or services.Job Types: Full-time, PermanentPay: ₹25, ₹27,000.00 per monthBenefits:Cell phone reimbursementHealth...

  • Branch Manager

    2 days ago

    Malappuram, Kerala, India UNIBIKES Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Honda 2 Wheeler SalesSales Promotional Activities, Monitoring and EvaluationEmployees Coordination and AssistanceJob Types: Full-time, PermanentBenefits:Cell phone reimbursementHealth insuranceProvident FundWork Location: In person

  • Executive Relationship Manager-Geojit- CTC UPTO 4 LPA

    2 weeks ago

    Malappuram, Kerala, India Jobs N Ta Hr Services Full time ₹ 24,00,000 - ₹ 40,00,000 per year

    We are hiring professionals for Life Insurance Sales via Bank branches. 1.Build strong relations with Bank staff & customers. 2.Motivate branch teams to generate quality leads. 3.Share product details & ensure smooth post-sales service. Required Candidate profileAge: 23 – 35 years Min. 3 yrs Sales exp. in Insurance/Banking Strong communication skills...

  • Business Development Executive

    2 weeks ago

    Malappuram, Kerala, India CSB Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Business Development Executive - Gold Loan| Ernad Conduct market research, including area mapping, to identify sales possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking, social media, existing customers and leads provided by the Bank. Plan and carry out sales and marketing...

  • Walk in Drive

    7 days ago

    Malappuram, Kerala, India Ageas Federal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Job Aspirant,Greetings form Ageas Federal Life InsuranceJob title :- Relationship Manager - Bancassurance.Location:- Edappal,Parappanangadi,Valenchery,KuttipuramJob Description:- Managing the life insurance sales through assigned Bank branches. Coordinating between Bank and company from lead generation to policy conversion. Deal with walking customers...

  • Walk in Drive

    1 day ago

    Malappuram, Kerala, India Ageas Federal Full time ₹ 6,00,000 - ₹ 96,00,000 per year

    Dear Job Aspirant,Greetings form Ageas Federal Life InsuranceJob title :- Relationship Manager - Bancassurance.Location:- Malapuram,Angadipuram,Kuttikkal,KulathoorJob Description:- Managing the life insurance sales through assigned Bank branches. Coordinating between Bank and company from lead generation to policy conversion. Deal with walking customers sale...