SFX177-Manager- Control Tower- Ahmedabad DC

2 days ago

Ahmedabad, Gujarat, India Shadowfax Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Manager Control Tower

Location: Ahmedabad Distribution Centre (DC), India

Experience: 7+ Years

Job Summary:

We are seeking an experienced and proactive Manager – Control Tower to lead our centralized logistics monitoring and coordination function at the Ahmedabad Distribution Centre (DC). This role is critical in ensuring real-time visibility, issue resolution, and performance optimization across the supply chain. The ideal candidate will have a strong background in logistics operations, analytics, and team leadership, with the ability to drive execution excellence through control tower processes.

Key Responsibilities:

Operational Oversight:

  • Lead the Control Tower operations for real-time tracking, exception management, and performance monitoring across first mile, mid mile, and last mile logistics.
  • Ensure end-to-end visibility of shipments from origin to destination and drive proactive resolution of delivery delays, route deviations, and bottlenecks.
  • Monitor key performance indicators (KPIs) like on-time dispatch, on-time delivery, order fill rate, transit SLA adherence, and exceptions management.

Team Leadership:

  • Manage and mentor a team of control tower executives/analysts, ensuring round-the-clock monitoring and coordination.
  • Define team goals, allocate responsibilities, and drive adherence to SLAs and SOPs.
  • Conduct performance reviews, training sessions, and continuous development plans for the team.

Stakeholder Coordination:

  • Act as the central point of contact between warehouse, transportation, customer service, planning, and vendor management teams.
  • Work closely with 3PL partners and internal logistics teams to ensure seamless execution of logistics plans.
  • Support escalation management and coordinate with regional teams for rapid issue resolution.

Technology & Reporting:

  • Leverage transportation management systems (TMS), control tower dashboards, and analytics platforms for visibility and reporting.
  • Provide daily, weekly, and monthly performance reports to senior leadership, along with insights and improvement recommendations.
  • Participate in digital transformation initiatives and continuous improvement projects to enhance visibility and responsiveness.

Required Skills & Qualifications:

  • Bachelor's degree in Supply Chain, Logistics, Engineering, or related field.
  • Minimum 7 years of experience in supply chain/logistics operations, with at least 2-3 years in a control tower or command centre role.
  • Proven experience in leading teams, preferably in a high-volume distribution or logistics environment.
  • Strong understanding of logistics processes – inbound, outbound, and transportation.
  • Proficient in tools like MS Excel, Google Sheets, ERP/TMS platforms, and logistics dashboards.

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