Front Office Executive

3 days ago

Lucknow, Uttar Pradesh, India 5M CORPBIZ Full time

Role Summary

The Front Office Executive is the first point of contact for Deskro and is responsible for creating a positive, welcoming, and professional impression for all members, visitors, and guests. This role is crucial for ensuring the smooth and efficient operation of the front desk and contributing to the overall member community experience.

Key Responsibilities

1. Front Desk & Guest Management

  • Greeting and Hospitality: Warmly greet and welcome all members, prospective clients, and visitors. Manage their check-in and check-out procedures.
  • Access Control: Monitor visitor traffic, issue temporary passes, and ensure adherence to security and access protocols.
  • Inquiry Handling: Answer and screen all incoming phone calls, emails, and walk-in inquiries, directing them to the appropriate department or individual (e.g., Sales, Operations, Management).
  • Reception Area Upkeep: Maintain a clean, tidy, and professional reception and common waiting area at all times.

2. Member Support & Community

  • Service Coordination: Act as the main liaison for members regarding workspace-related services, including booking meeting rooms, handling mail and package deliveries, and managing office equipment (printers, scanners).
  • Issue Resolution: Promptly and professionally address member concerns, complaints, and service requests, escalating complex issues to the Operations or Community Manager.
  • Information Hub: Provide members with essential information about the facility, amenities, local services, and scheduled community events.

3. Administrative & Operational Support

  • Correspondence: Receive, sort, and distribute incoming mail, couriers, and packages; manage outgoing correspondence and coordinate courier pickups.
  • Inventory Management: Monitor and maintain an adequate stock of office supplies, stationery, and pantry items, placing orders as needed.
  • Documentation: Maintain accurate records, including visitor logs, member registration details, attendance tracking, and general administrative files.
  • Basic Finance: Handle petty cash and simple billing processes, such as tracking chargeable services (e.g., printing or additional meeting room hours).

Required Skills & Qualifications

  • Experience: Proven experience (6 month to 1 year) in a front office, receptionist, administrative, or customer service role, preferably within the hospitality or coworking industry.
  • Communication: Excellent verbal and written communication skills in English and Hindi.
  • Interpersonal Skills: A professional, positive, and service-oriented attitude with the ability to interact effectively with a diverse clientele.
  • Technical Proficiency: Competency in using MS Office Suite (Word, Excel, Outlook) and standard office equipment.
  • Organizational Abilities: Strong organizational, multitasking, and time-management skills with a keen attention to detail.

Job Type: Full-time

Pay: ₹8, ₹9,000.00 per month

Work Location: In person

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