Collections Manager: Urgent opening

2 days ago

Mumbai, Maharashtra, India Yes Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager
  • Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved
  • Timely submission of used receipts & ensuring payment application within the approved TAT.
  • Receipt reconciliation to be done within the approved cut off date
  • Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate
  • Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated
  • Communication on pickups for accounts where pickups have been generated
  • Ensure vendor payouts are timely raised & commission is subsequently paid to vendors
  • Agency to operate within the regulatory framework with 100% compliance of regulatory norms
  • Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.
  • Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
  • Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate

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