AVP, Treasury Operations Surveillance Specialist

Job Description:

Role Title: AVP, Treasury Operations Surveillance Specialist (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.  

Organizational Overview:

The Treasury Surveillance team is responsible for planning surveillance campaigns, auditing testing results, communicating results and trends, developing recommendations and ongoing monitoring of payment related processes. This team also performs process deep dives and facilitates automation enhancements.

Role Summary/Purpose:

The position of a AVP, Treasury Operations Surveillance Specialist is responsible for executing the ongoing surveillance activities and support to the Treasury Payment Governance team.  This will include design, test and manage Surveillance campaigns involving payments, payment adjustments, disbursements, account validation, and others, consolidating results and reporting out on findings, providing insights and recommendations, and interacting with multiple stakeholders as well as validation of corrective actions.

Key Responsibilities:

• Perform required recurring testing assessments to ensure various Treasury Operations functions meet business requirements

• Track status of active Surveillance reviews/tests to ensure timely execution

• Create and maintain testing evidence documentation and workpapers to support testing activities

• Document testing, work plans and other Surveillance activities in WMS

• Maintain and publish job aids for Surveillance activities

• Preparation/maintenance of Surveillance reviews/tests results dashboards

• Identify defect categorization and root cause. Develop recommendations for increasing effectiveness and efficiency of Surveillance routines

• Root cause analysis on Surveillance defects

• Design and implementation of new tests based on business needs and changes to CTC/CTQ

• Support detailed process walkthroughs with management, including the identification of process risks and controls

• Dashboard creation on Surveillance related activities

• Communicate findings to internal stakeholders/leadership

• Other duties and/or special projects as assigned

Required Skills/ Knowledge:

• Bachelor's degree in finance, accounting, business or equivalent related field

• Minimum experience of 3+ years in audit/surveillance, finance or related field and 6+ years in financial services or banking industry

• Proficiency with Fiserv/FD host system and AFP on-demand

• Excellent attention to detail and applying analytical skills

• Proficiency with Microsoft Office Suite (Word, Power Point, Excel, including report writing and cell functions such as formulas, sorting, grouping)

• Proficiency in WMS Surveillance System

• Experience creating presentations and business documents

• Experience creating dashboards

• Excellent verbal and written communication skills

• Proven ability to work independently/self-motivated and meet deadlines

• Strong Process orientation Skills, project management and process improvement experience

Desired Characteristics:

• Objectively identify problems and recommend solutions to complex control, compliance, or technical issues.

• Learn and utilize tools for data analysis in the execution of work performed.

• Strong analytical, risk management and problem solving skills

• GECOM system knowledge

• Vision+ system knowledge

• Understanding of Synchrony payments life cycles

Eligibility Criteria:

• Bachelor's degree in finance, accounting, business or equivalent related field

• Minimum experience of 3+ years in audit/surveillance, finance or related field and 6+ years in financial services or banking industry

• Proficiency with Fiserv/FD host system and AFP on-demand

Work Timings:  

3:00 PM to 12:00 AM IST

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees can apply

  Grade/Level: 10

Job Family Group: