AI Services Manager

2 weeks ago

Bengaluru, Karnataka, India Meesho Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Manager - AI Services : Buy for Me Agent

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you're passionate about AI, building strong partnerships, and creating impactful change, this is the team for you
About the Role
We're building something one-of-a-kind at Meesho – the Buy for Me Agent – an intelligent commerce assistant that helps Meesho customers purchase anything from anywhere on the internet, beyond Meesho's own catalog.Think of it as creating a gateway layer to the entire internet for Meesho users – a frictionless, AI-powered way to fulfill any shopping need. Your mission: drive topline growth for Buy for Me by building the strategy, operations, and user understanding to scale this revolutionary experience.This is a role at the intersection of e-commerce category management, user insights, product thinking, and business growth – and a rare chance to shape the future of agentic commerce in India. What you will do
  • Own the P&L & topline growth for Buy for Me – define goals, track performance, and deliver outcomes.
  • Be the voice of the user – deeply understand Meesho shoppers' needs, pain points, and motivations.
  • Spot and solve user problems – structure ambiguous challenges, prioritise what matters most, and work with product & engineering to build solutions.
  • Craft the playbook for scaling a new commerce category – from acquisition to conversion to retention.
  • Run experiments & analytics to uncover growth levers, optimize funnels, and improve experience quality.
  • Collaborate across functions – product, engineering, operations, marketing – to move fast from idea to impact.
What you will need
  • Tier-1 undergraduate degree; MBA is a plus.
  • Understanding of e-commerce is a plus, but not mandatory.
  • Strong user-first mindset – you obsess over understanding user needs and delivering value.
  • Proven problem structuring and problem-solving skills – you can break down ambiguity into clear actions.
  • Self-starter with a high growth mindset – eager to learn new things on the job and own outcomes end-to-end.
  • High collaboration quotient – you work seamlessly with product, engineering, and design teams.
  • Comfort with data-driven decision making – you can use analytics to guide strategy.
  • Curiosity about agentic commerce and AI-led shopping experiences.
Experience LevelMid Level

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