Call Quality Analyst

6 days ago

Pune, Maharashtra, India vmedulife Software Services Full time

Pune, Maharashtra

Work Type: Full Time

About vmedulife Software

vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for an experienced Call Quality Analyst - Pune, to be responsible for monitoring data management systems to compile and track performance at team and individual levels.

Roles and Responsibilities:

  • To should audit the calls of the team assigned.

  • Should complete the daily audit targets assigned.

  • Identify the escalation cases and do the Root Cause Analysis.
  • Should document feedback for all calls by EOD to the respective supervisors.
  • Identify process gaps during audits and raise necessary requests to close the same.
  • Share the daily/weekly/monthly audit reports across the team.
  • Prepares and analyzes internal and external quality reports for management staff review.

Required Candidates Profile:

  • Graduation is a must
  • At least 2 years of call monitoring experience, preferably from a Sales / Voice-based environment
  • Excellent oral, written, and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Intermediate level of knowledge/expertise with PC (Word and Excel)
  • Demonstrated ability to work well in a team environment
  • Dedication to providing exceptional customer service

Work Location:

2nd Floor, EFC Business Centre,

Hinjewadi Rajiv Gandhi Infotech Park,

Hinjawadi, Pune,

Maharashtra 411057

Benefits:

  1. Employee Provident Fund and ESIC

  2. More opportunities to learn

  3. Medical Insurance

  4. Performance Based Incentives

Note:

Designation and CTC will be as per market standards and based on your total experience in the IT industry.

  • Call Quality Analyst

    1 week ago

    Pune, Maharashtra, India Turnaround International Ltd Full time

    Job description:· Perform call audits to evaluate agent performance based on established Voice QC parameters.· Assess calls for compliance, accuracy, tone, and telephone etiquette.· Identify training needs and provide feedback to agents for performance improvement.· Work closely with the training team to enhance call quality standards.· Maintain and...

  • Senior Business Analyst

    4 days ago

    Pune, Maharashtra, India the Business Analyst position Full time

    About the Business Analyst positionWe are looking for an experienced Business Analyst who assist in improving the communication between our information technology capacity and our business objectives. Your duties will include supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's...

  • Quality Analyst

    6 days ago

    Pune, Maharashtra, India Zaptech Pvt Ltd Full time

    Quality AnalystAbout UsZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.This role is an excellent opportunity to begin your...

  • Quality Analyst

    1 week ago

    Pune, Maharashtra, India Palmonas Full time

    About Palmonas:Palmonas is a fast-growing D2C jewellery brand redefining modern demi-fine jewellery for today's generation. We combine creativity, craftsmanship, and performance-driven marketing to scale our digital presence and deliver exceptional brand experiences.About the Role:We are looking for a detail-oriented and customer-focused Quality Analyst (QA)...

  • Quality Analyst-Customer Service

    2 weeks ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Quality Analyst – Customer ServiceDepartment:Customer Service / OperationsLocation:Verdant-84,Plot 1,Lane Z, Koregaon Park Annexe, Pune, Maharashtra.Employment Type:Full-TimeAbout the RoleWe are looking for a detail-oriented and customer-focusedQuality Analyst (QA)to join our customer service team. The QA will be responsible for monitoring,...

  • Quality Analyst

    9 hours ago

    Pune, Maharashtra, India Selections HR Services Private Limited Full time

    Job Title:Quality Analyst – UK Mortgage Underwriting ProcessLocation:Pune, HinjewadiExperience:4 to 8 Years (Minimum 2 years as a QA in US/UK Mortgage domain)Industry:BPO / Financial ServicesProcess:UK Mortgage UnderwritingRole Overview:We are seeking a detail-oriented and experiencedQuality Analystto oversee and enhance quality in theUK mortgage...

  • Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Selections HR Services Private Limited Full time

    Role OverviewWe are looking for an experienced Quality Analyst with strong exposure to banking customer support processes (voice + non-voice). The role involves monitoring interactions, identifying gaps, driving process excellence, and ensuring compliance with bank policies, service standards, and regulatory guidelines.Key ResponsibilitiesConduct call...

  • Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India Godrej Properties Limited Full time ₹ 80,000 - ₹ 1,60,000 per year

    Company DescriptionGodrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each development combines a 121-year legacy of excellence and trust with a commitment to cutting-edge design and technology. Godrej Properties has received over 200 awards and recognitions in recent years. Notable...

  • Customer Support- Quality Analyst

    7 days ago

    Pune, Maharashtra, India, Maharashtra PALMONAS Full time

    Title: Quality Analyst – Customer ServiceDepartment: Customer Service / OperationsLocation: Verdant-84 (Pune)Employment Type: Full-TimeAbout the RoleWe are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer...

  • Quality Analyst

    2 hours ago

    Pune, Maharashtra, India Aumni Full time

    Position DescriptionWe are looking for an enthusiastic and self-motivated Quality Assurance Analyst who is passionate about ensuring software/data service quality. The QA Analyst must have the ability to organize testing efforts, follow test plans and execute manual test cases across different browser for a variety of systems. This new position is a hundred...