Zoho Specialist
7 days ago
Roles & responsibilities
- Serve as an in house Zoho specialist
- Lead the implementation of Zoho across the different modules
- Keep self-abreast of all the features and updates and upgrade the system from time to time
- Manage quality and consistency of data, generate reports and input data to support organization initiatives
- Update and maintain all records across the Zoho suite
- Assist, train, and create guidelines and user guides for the team to use Zoho.
- Provide consulting around best practices of Zoho administration and implementation to enhance user experience
- Gather business requirements and proactively suggest solutions
- Trouble shoot and resolve issues
- Manage the software requirements of the Organisation
- Make sure the health of the systems and machines are all ok from time to time
- Proactively suggesting new technologies that can help the team be more efficient
- Ensure smooth operations of all the systems across the organisation
- Onboarding and offboarding of employees over Zoho One.
Skills & competencies
- Have a functional understanding of the entire Zoho One Suite, especially CRM, People, Books, Finance, IT, Projects etc
- Knowledge with CRM Workflow, Zoho Flow, and CRM Blueprint
- Understanding of the details and processes of such functions
- Be efficient in implementation, getting customizations done and administration work related to Zoho and its related apps
- Have a complete understanding of the process from Development till the end support.
- A complete knowledge about the system configuration and its setup.
- Good knowledge to do technical documentation of the work.
- Proficient with Microsoft office suite
- A good understanding of other software tools used in an organisation
- Excellent in written and spoken English.
Qualifications & experience
- Graduate/Post Graduate degree in IT
- 2-4 years of experience working as a Zoho specialist
- Excellent problem-solving ability and Communication Skills
- Advanced experience in CRM configuration
- Digitally savvy professional with extensive knowledge of Microsoft Office
- Must have sense of detail
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