Zoho Specialist

4 days ago

Pune Vadodara, India Rishabh Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles & responsibilities

  • Serve as an in house Zoho specialist
  • Lead the implementation of Zoho across the different modules
  • Keep self-abreast of all the features and updates and upgrade the system from time to time
  • Manage quality and consistency of data, generate reports and input data to support organization initiatives
  • Update and maintain all records across the Zoho suite
  • Assist, train, and create guidelines and user guides for the team to use Zoho.
  • Provide consulting around best practices of Zoho administration and implementation to enhance user experience
  • Gather business requirements and proactively suggest solutions
  • Trouble shoot and resolve issues
  • Manage the software requirements of the Organisation
  • Make sure the health of the systems and machines are all ok from time to time
  • Proactively suggesting new technologies that can help the team be more efficient
  • Ensure smooth operations of all the systems across the organisation
  • Onboarding and offboarding of employees over Zoho One.

Skills & competencies

  • Have a functional understanding of the entire Zoho One Suite, especially CRM, People, Books, Finance, IT, Projects etc
  • Knowledge with CRM Workflow, Zoho Flow, and CRM Blueprint
  • Understanding of the details and processes of such functions
  • Be efficient in implementation, getting customizations done and administration work related to Zoho and its related apps
  • Have a complete understanding of the process from Development till the end support.
  • A complete knowledge about the system configuration and its setup.
  • Good knowledge to do technical documentation of the work.
  • Proficient with Microsoft office suite
  • A good understanding of other software tools used in an organisation
  • Excellent in written and spoken English.

Qualifications & experience

  • Graduate/Post Graduate degree in IT
  • 2-4 years of experience working as a Zoho specialist
  • Excellent problem-solving ability and Communication Skills
  • Advanced experience in CRM configuration
  • Digitally savvy professional with extensive knowledge of Microsoft Office
  • Must have sense of detail

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