KGS - Executive - IT Operations - VDI - Bangalore

1 week ago


Bengaluru, Karnataka, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Executive IT operations VDI support

  • Knowledge of Windows OS, end-user IT hardware and IT operations support.
  • Good understanding of VDI environment (Citrix/VMWare/WVD/Amazon WorkSpaces).
  • Providing Support and troubleshoot issues reported for VDI desktop.
  • Support the applications published within VDI.
  • Guiding users on the proper usage of VDI for better responsiveness.
  • Create Incident tickets depending upon the impact of the issue reported.
  • Work on the issue tickets in the queue assigned to the teamwork queue.
  • Escalate the issues to Onshore/vendor teams as required, work with them and follow-up till the issue closure as required.
  • Work with business users on the production floor/remotely to understand issues as needed for troubleshooting issues.
  • Analyze the support process efficiency and provide recommendations for improvement.
  • Operate 24x7 shift timings if needed.

  • VDI Engineer

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