Operations Manager – Outreach Program

Educational Qualifications

Essential: Postgraduate degree or equivalent in Education, Rural Development, or related fields

Preferred: Certifications in Project Management, Quality Systems (ISO, Six Sigma), Educational Leadership, or Social Impact Evaluation

Experience

Total: Minimum 8 years of professional experience

Relevant:

5+ years in educational outreach, program management, or social sector leadership

Experience in quality assurance, process audits, and impact evaluation

Experience working with government stakeholders, educational institutions, or non-profits is highly valued

Core Responsibilities (KRAs)

1. Program Consolidation & Quality Enhancement

Strengthen and systematize ongoing outreach projects to ensure consistency and quality across all implementation sites

Develop and institutionalize SOPs, quality checklists, and review frameworks

Shift focus from numerical growth to depth of impact, sustainability, and beneficiary satisfaction

1. Monitoring, Evaluation & Reporting

Establish clear performance metrics for each project

Oversee creation of monthly dashboards, field logs, impact stories, and MIS reports for internal and external stakeholders

Ensure data integrity and prepare for periodic third-party evaluations or donor audits

1. Team Capacity Building & Leadership

Mentor and lead a large team of coordinators, trainers, and field officers

Identify gaps in field delivery, create upskilling plans, and conduct regular field observations and performance reviews

Promote a culture of ownership, empathy, and excellence across the team

1. Stakeholder Engagement & Partnerships

Maintain strong relationships with school leadership, government officials, and community representatives

Coordinate with external agencies for trainings, knowledge exchange, and infrastructure collaborations

Represent the organization in district- and state-level education forums, fairs, and policy dialogues

1. Systems Development & Process Audits

Design and deploy review mechanisms, feedback loops, and compliance trackers

Conduct regular process audits to identify bottlenecks and enhance operational efficiency

Introduce digitization and workflow tools to reduce manual dependencies

1. Special Initiatives & Events

Oversee planning and execution of events such as education fairs, training programs, community outreach drives, and milestone celebrations

Ensure value alignment and create high-quality documentation (videos, reports, presentations) for impact communication

Key Performance Indicators (KPIs)

Performance will be assessed across quantitative and qualitative parameters with emphasis on quality, consistency, and system maturity.

Category | Sample KPIs:

Program Quality & Consolidation: SOP compliance, updated documentation, timely completion of audits

Monitoring & Evaluation: Reporting timeliness, MIS data accuracy, number of actionable insights

Stakeholder Management: Number of collaborations, stakeholder satisfaction scores

Team Development & Leadership: Trainings conducted, reduction in field errors, staff retention

Impact Communication: Number of reports/videos produced, quality ratings, positive coverage/mentions

Soft Competencies (Qualitative Appraisal – 35%)

Process orientation & attention to detail

Empathetic and ethical leadership

Ownership and accountability

Structured communication and clarity

Ideal Candidate Profile

Mission-aligned, emotionally intelligent, and systems-driven

Able to balance field realities with structured project management

Capable of enabling deep program refinement while maintaining grassroots connect

Strong in documentation, reporting, and capacity building

Willing to relocate to or frequently travel to tribal and rural regions

Job Type: Full-time

Pay: ₹45, ₹55,000.00 per month

Work Location: In person