Service Specialist Commissioning

Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.Job Description

Title: Field Service Engineer

Location: Mumbai and Kolkata

Job Description Summary

Provide direction and assistance to the work group to meet assigned objectives. Working within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. You will be required to travel to customer sites, planning more than 90% travel in the home country and to other countries.

Job Description

Essential Responsibilities (Motors and Generators)

·       Customer and on-site service: Act as the main point of contact for customers, performing service work according to GE Vernova standards.

·       Technical execution: 

Large Power Capacity Motors and Generators: Induction Motors, Synchronous Motors Turbine Generators (1 MW to 50 MW).

Pre-Commissioning and Commissioning: Initial setup and testing before operation, ensuring systems meet specifications.

Troubleshooting and Site Services: Identifying and resolving issues in the field. Providing on-site support

Service Overhauling: Comprehensive maintenance and repair of motors and generators

Field Service: Onshore and offshore customer sites.

Technical Inspections and Solutions: Soft foot and alignment, bearing inspection, Antifriction and SLEEVE), Vibration analysis, In situ balancing, Rotor runout, Lube oil and rotor jacking systems, Heat Exchangers, Auxiliaries (Bearing RTD, winding RTD, space heaters, etc.)

Technical Assistance and Supervision: On-site guidance and training, Proper operation, maintenance, and troubleshooting.

On-Site Parts Replacement and Testing: Hands-on replacement of parts, Electrical testing (Insulation resistance, Polarization index, winding resistance, etc.)

·       Problem-solving: Identify technical issues, perform root cause analysis, and propose corrective and preventive actions.

·       Customer engagement: Advise clients on how to improve performance, handle complaints professionally, and maintain strong customer relationships. Able to interface at upper management and peers' levels of the organization both internally and externally in clear and methodical manner.

·       Service readiness: Prepare material lists, ensure parts and equipment are available and of the correct quality, and coordinate with other teams.

·       Documentation and reporting: Document work performed, track site issues, and support sales by providing technical authority for bids and proposals. Provide and assist quality team

with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends. Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures. Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures.

·       Safety and quality: Maintain high standards of EHS during all on-site activities and contribute to a culture of continuous improvement. Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.

Required skills and qualifications

·       Technical expertise: A degree in electrical engineering or a related field is often required.

·       Experience: Previous experience in field service, particularly with rotating machine (motors and generators) is preferred.

·       Skills: Strong communication, problem-solving, customer engagement, and the ability to work independently are essential. Proficiency in field diagnostics, service management platforms, and digital tools is necessary.

·       Electrical engineering bachelor's or master's degree from an accredited university or college

·       Solid understanding and Hands-on experience and knowledge of Motors and Generators

·       Comfortable to sail on marine vessels if needed and remain offshore for defined number of days.

·       Willing to travel including distant in-country or aboard limited duration visits and with short notice in advance.

Desired Characteristics

·       Fluent oral and written English communication skills

·       Strong interpersonal and leadership skills

·       Team worker with ability to share and coordinate tasks among members of the group

·       High job ethics

·       Proven analytical and quality improvement ability

·       Able to interface at all levels of the organization both internally and externally

Additional Information

Relocation Assistance Provided: Yes

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