ServiceNow Developer

ServiceNow Developer (Security Operations, ITSM, IRM)

Experience: 4+ years

Location: Bangalore/Hyderabad/Hybrid

Employment Type: Full-time

Overview:

We are seeking a highly skilled and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will possess a strong background in developing, implementing, and maintaining solutions across ServiceNow's Security Operations (SecOps), IT Service Management (ITSM), and Integrated Risk Management (IRM) modules. This role demands a combination of technical expertise, problem-solving capabilities, and a deep understanding of business processes to optimize our enterprise service delivery and security posture.

Responsibilities:

ServiceNow Platform Development:

● Design, develop, configure, and customize ServiceNow applications and modules, including SecOps, ITSM, and IRM.

● Create and maintain workflows, business rules, client scripts, UI policies, UI actions, and Access Control Lists (ACLs).

● Develop integrations with other enterprise systems using various methods (e.g., REST API, SOAP, JDBC, Mid Server).

● Conduct code reviews, testing, and debugging to ensure high-quality, defect-free solutions.

● Maintain and enhance existing ServiceNow applications and functionalities.

● Stay current with new ServiceNow features, releases, and best practices.

Security Operations (SecOps):

● Implement and configure Security Incident Response (SIR) and Vulnerability Response (VR) modules.

● Develop automation and orchestration for security workflows, covering incident creation, analysis, and remediation.

● Integrate ServiceNow SecOps with security tools such as SIEM, threat intelligence platforms, and vulnerability scanners.

● Customize security dashboards and reporting to deliver actionable insights.

IT Service Management (ITSM):

● Develop and enhance modules including Incident Management, Problem Management,

Change Management, Request Management, and Service Catalog.

● Configure and optimize service portals, including custom widgets and pages.

● Improve ITSM processes through automation and workflow enhancements.

● Ensure ITSM solutions align with ITIL best practices.

Integrated Risk Management (IRM):

● Implement and configure modules such as Governance, Risk, and Compliance (GRC), Policy and Compliance Management, and Risk Management.

● Develop custom applications and workflows to support organizational risk assessment, mitigation, and monitoring.

● Integrate IRM with other data sources and systems for comprehensive risk visibility.

● Generate reports and dashboards for risk posture and compliance status.

General Responsibilities:

● Collaborate with business stakeholders, product owners, and other development teams to gather requirements and translate them into technical solutions.

● Provide technical guidance and support to end-users and junior developers.

● Participate in all phases of the software development lifecycle, from analysis and design to deployment and support.

● Document technical designs, configurations, and procedures.

Required Skills & Experience:

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● 4+ years of experience in ServiceNow development and administration.

● Proven expertise in developing and implementing solutions across ServiceNow SecOps, ITSM, and IRM modules.

● Strong proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and AngularJS.

● Experience with various integration methods (e.g., REST API, SOAP, JDBC).

● Solid understanding of ITIL principles and best practices.

● Excellent problem-solving, analytical, and communication skills.

● Ability to work independently and as part of a team in a fast-paced environment.

Preferred Certifications:

● ServiceNow Certified Application Developer

● ServiceNow Certified System Administrator

● ServiceNow Certified Implementation Specialist – Security Operations

● ServiceNow Certified Implementation Specialist – IT Service Management

● ServiceNow Certified Implementation Specialist – Integrated Risk Management