Hiring International Non Voice Support @GlobalServices

2 weeks ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Opportunity at Sutherland - Join Our Customer Support Team

In this role, you will get to:

  • Be the primary point of contact for our Business-to-Business customers through email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (email,Chat).
  • High school diploma or equivalent and above.
  • 0-1 year of experience (freshers welcome).

It is Work from Office

Interested? Share your resume via WhatsApp or call "Sharon Subi at " for immediate consideration.

Candidates who suit the above requirement, please step in for a walk-in interview to office.

Mention "Sharon Subi - Non Voice" at the top of your resume.

Interview Timings: 10:00 AM To 1 PM.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

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