Operations Manager

3 days ago

Mumbai, Maharashtra, India KS Legal & Associates Full time

Company Description

KS Legal & A
ssociates, established in 2013, is a full-service law firm providing expert legal advice to some of India's leading companies, institutions, and private groups. Focused on responsive and strategic solutions, the firm has grown alongside its clients to cater to their evolving legal needs. With a commitment to excellence, the firm combines industry expertise with commercially astute advice to deliver the best possible outcomes. Supported by a dynamic team of multi-specialist lawyers, KS Legal ensures that all cases are handled with precision, skill, and professionalism.

Key Responsibilities:

1. Operations Management

  • Supervise and streamline day-to-day operations for banking and NBFC clients, ensuring compliance, accuracy, and efficiency.
  • Liaise with client banks, NBFCs, and internal legal/collection teams for operational coordination and data exchange.
  • Ensure timely delivery of reports, dashboards, and trackers as per client requirements.
  • Review and standardize operational workflows, SOPs, and internal processes for efficiency and transparency.

2. MIS & Reporting

  • Prepare, analyze, and maintain detailed MIS reports on collection performance, portfolio health, and productivity metrics.
  • Monitor daily, weekly, and monthly reports related to recoveries, settlements, and legal escalations.
  • Track and present key KPIs such as resolution rate, collection efficiency, TAT adherence, and portfolio trends.
  • Design automated dashboards and reporting tools to enhance visibility for management and clients.

3. Collections Process & Performance Monitoring

  • Coordinate with collection, legal, and telecalling teams to ensure timely account action and resolution.
  • Evaluate collection strategies and provide insights based on data analysis and field performance.
  • Track agency performance, field visits, settlements, and legal follow-ups to ensure revenue realization.
  • Identify bottlenecks in collection or documentation flow and recommend process corrections.

4. Client & Stakeholder Coordination

  • Serve as the central point of contact for banking/NBFC partners for operational discussions, performance reviews, and audits.
  • Ensure client satisfaction through proactive communication, issue resolution, and adherence to SLAs.
  • Prepare and present monthly business and performance reports to senior management and clients.

5. Process Optimization & Compliance

  • Implement and maintain internal controls for data accuracy, compliance, and confidentiality.
  • Coordinate with the finance and legal teams for reconciliations and revenue tracking.
  • Support internal and client-side audits by ensuring data integrity and compliance documentation.
  • Contribute to automation, digitization, and workflow improvement initiatives.

Key Skills & Attributes:

  • Strong analytical, numerical, and reporting skills with advanced Excel and MIS proficiency.
  • Hands-on experience with collection processes, dashboards, and performance metrics.
  • Deep understanding of NBFC/banking operations, loan management, and recovery frameworks.
  • Strong interpersonal and coordination skills with client-facing maturity.
  • Ability to multitask, manage deadlines, and handle pressure effectively.

Qualifications & Experience:

  • Graduate/Postgraduate in Finance, Commerce, or Business Administration.
  • 5–10 years of experience in operations and MIS roles within banks, NBFCs, or collection agencies.
  • Proficiency in Excel, Power BI, Google Sheets, or similar data visualization tools.
  • Exposure to SARFAESI, DRT, and NPA management processes will be an advantage.

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