Solutions Architect

15 hours ago

Chennai, Tamil Nadu, India KANINI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description
Key Responsibilities:
Solution Architecture

  • Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
  • Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
  • Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
  • Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
  • Ensure compliance with design and security standards across all ServiceNow initiatives.

Presales

  • Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
  • Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
  • Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
  • Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
  • Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.
  • Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.

Leadership & Collaboration

  • Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
  • Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
  • Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
  • Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.

Requirements
Key Qualifications:

  • Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.

Technical Skills

  • Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.
  • Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).
  • Experience with web services, data integration, and third-party integrations with ServiceNow.
  • Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.
  • Strong understanding of Agile methodologies and DevOps practices.

Presales & Functional Skills

  • Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.
  • Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders.
  • Experience developing technical documentation, proposals, and solution designs.
  • Strong business acumen and ability to align technology solutions with business needs

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