Phone Banking Process

ROLE PURPOSE & OBJECTIVEReceive and respond to customer service account inquiries on account balances, transactionResponsible for handling any inquiries and resolving customer complaints.Promote banks products and services over calls.Identify customer needs & refer customers to appropriate banking servicesHelp to avoid loss of customers and negative...

ROLE PURPOSE & OBJECTIVEShould devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes.Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development.Engage with all necessary stake holders and cross...

ROLE PURPOSE & OBJECTIVEPhone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per...

Senior Fulfilment Officer About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Sr. Banking Operation Analyst, you need to perform a variety of post assessment tasks and processes, such as perform...

3+ years of banking Voice experience ot 4+ years of any Voice experience is a must.Rotational week offRotational shiftExcellent Communication in English is a must.Cab is available Call , , Required Candidate profileCTC 3L to 6L based on the experience.Work from office

Process Specialist, Client Account Data About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Process Specialist, you'll play a key role in ensuring the accurate and effective management of client...

Possess a good understanding of Account Opening standards and AML/KYC guidelines.Ensure the completeness and accuracy of customer data/documents, aligned with policy adherence before onboarding.Ensure adherence to the onboarding process on the bank's system, maintaining data accuracy and confidentiality of PII data.Provide guidance in developing and...

Key Responsibilities:Serve as the primary point of contact for international clients via phone, email, and secure messaging platforms.Assist customers with cross-border banking services, including international wire transfers, foreign currency accounts, and global payment tracking.Troubleshoot and resolve client issues related to international transactions,...

Oversee the maintenance and management of individual customer accounts, ensuring all account information is accurate and up to date.Ensure adherence to regulatory requirements and internal policies, including AML and KYC guidelines.Provide high-quality service to customers, addressing their inquiries and resolving any issues related to their...

End to end management of incentive pay-outs for Retail Banking teams, along with Business Performance function, automation of incentive calculations and management reportingFormulate template for calculation of incentive and calculate incentives as per approved policies, ensuring timely and accurate pay-outsAdhere to the SLA's and ensure monitoring, for...