Phone Banking Process

Job DescriptionDescriptionWe are seeking a dedicated Phone Banking Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service over the phone, addressing customer inquiries, and assisting with banking services.Responsibilities- Handle inbound and outbound calls for customer inquiries and support.-...

ROLE PURPOSE & OBJECTIVEReceive and respond to customer service account inquiries on account balances, transactionResponsible for handling any inquiries and resolving customer complaints.Promote banks products and services over calls.Identify customer needs & refer customers to appropriate banking servicesHelp to avoid loss of customers and negative...

ROLE PURPOSE & OBJECTIVEShould devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes.Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development.Engage with all necessary stake holders and cross...

ROLE PURPOSE & OBJECTIVEPhone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per...

Job DescriptionDescriptionWe are seeking a dedicated individual for the Banking Voice Process role in Day Shift. The ideal candidate will be fluent in Tamil, Malayalam, and Telugu and will be responsible for assisting customers with their banking needs via phone.Responsibilities- Handle inbound and outbound calls related to banking services.- Assist...

3+ years of banking Voice experience ot 4+ years of any Voice experience is a must.Rotational week offRotational shiftExcellent Communication in English is a must.Cab is available Call , , Required Candidate profileCTC 3L to 6L based on the experience.Work from office

Possess a good understanding of Account Opening standards and AML/KYC guidelines.Ensure the completeness and accuracy of customer data/documents, aligned with policy adherence before onboarding.Ensure adherence to the onboarding process on the bank's system, maintaining data accuracy and confidentiality of PII data.Provide guidance in developing and...

Key Responsibilities:Serve as the primary point of contact for international clients via phone, email, and secure messaging platforms.Assist customers with cross-border banking services, including international wire transfers, foreign currency accounts, and global payment tracking.Troubleshoot and resolve client issues related to international transactions,...

Oversee the maintenance and management of individual customer accounts, ensuring all account information is accurate and up to date.Ensure adherence to regulatory requirements and internal policies, including AML and KYC guidelines.Provide high-quality service to customers, addressing their inquiries and resolving any issues related to their...

Job Description- We are looking for a Banking Voice Support Process associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer service to our banking clients through effective communication and problem-solving skills.- Handle inbound and outbound calls for banking services.- Assist customers with account...