Saks Fifth Avenue

Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow.

- Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences.

- With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own.

- By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the worlds most esteemed brands, Saks Global is shaping the future of luxury retail.

- Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U real estate holdings and investments in luxury markets.

You Will Be :

The Senior Analyst will primarily be responsible for leveraging data and visualization to create actionable insights that deliver value across contact center operations and enhance customer experience.

- The analyst will be interpreting data from various sources, identifying trends and providing actionable insights which will play a critical role in making data-driven decisions and continuous improvements in Saks Global contact center.

- By utilizing data analysis methodologies, the analyst will contribute to enhancing operational efficiency, optimizing resource allocation and ultimately improving the overall customer experience.

What You Will Do:

- Build, enhance, and maintain Tableau/Google dashboards that track business KPIs, operational metrics, and performance trends.

- Write efficient SQL queries (joins, CTEs, window functions, performance tuning) to pull and transform data from multiple systems.

- Build concise and clear reports summarizing findings and recommendations, communicating them to stakeholders and management.

- Create automated reporting processes to reduce manual work and improve turnaround time.

- Ensure data validation and accuracy across reporting layers.

- Partner with business owners and cross functional teams to gather requirements and translate them into actionable reporting solutions.

- Provide ad-hoc analysis to support key strategic decisioning.

- Maintain documentation of reporting logic, data sources, and dependencies.

- Communicate complex data insights to stakeholders.

What You Will Bring:

years of experience in Business Reporting and Intelligence.

- Bachelors degree in either Computer Science, Mathematics, or a related field.

- Advanced SQL proficiency: query optimization, complex joins, analytical functions.

- Strong hands-on experience in Tableau and other next gen reporting tools: calculated fields, parameters, actions, data blending, performance optimization.

- Proven track record of using data analytics to drive business results.

- Conduct thorough analysis of key performance metrics, including customer engagement to identify trends, opportunities, and areas for improvement.

- Strong analytical and problem-solving skills with high attention to detail.

- Strong Communication Skills and stakeholder management.

- Contact Center/Retail domain experience is an added advantage.

Your Life And Career At Saks Global :

- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)