System Engineer

Date Opened

11/04/2025

Job Type

Full time

Work Experience

3+ years

Industry

Services

Country

Global

Zip/Postal Code

75201

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you'll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we've partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You'll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

Role Summary

The System Engineer (L1–L2) is responsible for maintaining client IT environments, resolving break-fix incidents, and ensuring high availability and security across managed systems.

You'll handle endpoint monitoring, patching, user support, backups, and incident response — while following Zazz's MSP standards and automation-first approach.

Key Responsibilities

Technical Operations

• Monitor, troubleshoot, and resolve alerts and incidents from NinjaOne RMM and Axcient BCDR systems.
• Perform OS, application, and security patch management across client endpoints and servers.
• Manage device compliance, enrollment, and health via Microsoft Intune / Endpoint Manager.
• Support antivirus, EDR, and threat detection using Microsoft Defender for Business and Huntress Managed EDR.
• Execute standard break-fix tasks such as printer, network, or user-level issues.
• Manage cloud user lifecycle activities — onboarding, offboarding, MFA setup, password resets.
• Maintain data protection through Axcient x360Recover / x360Cloud restore tests and reporting.
• Document actions, resolutions, and updates in IT Glue for all assigned tickets.

Incident & Change Management

• Escalate unresolved issues to L3 engineers or MSP Leads following defined SLA and escalation paths.
• Create, update, and close tickets within the NinjaOne PSA or Zoho Projects system.
• Follow change control procedures for updates, installations, and configurations.
• Participate in patching cycles, vulnerability remediation, and backup validation checks.

Security & Compliance

• Enforce and maintain endpoint compliance (MFA, encryption, Defender, Huntress, and DLP).
• Assist in implementing and validating policies under Microsoft Purview and Google Workspace DLP.
• Monitor Huntress ThreatOps alerts for persistence, privilege escalation, and ransomware behaviors.
• Report and escalate suspicious activities, unauthorized access, or security incidents promptly.

Collaboration & Documentation

• Work closely with the MSP Lead and L3 Engineers for escalations, automation testing, and onboarding tasks.
• Maintain accurate IT Glue records for assets, credentials, and knowledge base articles.
• Contribute to continuous improvement of SOPs and runbooks.

Technical Skills

• 3–5 years of experience in IT support or systems engineering (MSP experience preferred).

• Hands-on experience with:

• RMM Platforms: NinjaOne (or equivalent like N-able, Datto, ConnectWise Automate).

• Endpoint Management: Microsoft Intune, Entra ID (Azure AD).
• Security Tools: Microsoft Defender, Huntress EDR, BitLocker/FileVault, Purview DLP, MFA enforcement.
• Backup & Recovery: Axcient x360Recover / x360Cloud.
• Productivity Suites: Microsoft 365, Google Workspace administration.
• SaaS Visibility: Augmentt (preferred) or similar tools.
• Documentation: IT Glue or Hudu for asset and SOP documentation.
• Familiarity with Windows Server, Active Directory, and Group Policy.
• Basic scripting or automation (PowerShell, Bash, or Python) is a plus.
• Knowledge of networking fundamentals (VPN, DNS, firewall basics).